Client & Contract Management - Contract Support Analyst

Job Title: Contract Support Analyst/ Vendor Onboarding Specialist
Location: Fully Remote (Hiring Manager prefers candidates in the Pacific Time Zone)
Duration: 12 Months (Full-time for first 6 months; may transition to part-time based on business needs)
Interview Process: 1–2 Virtual Interviews

Must-Have Skills

• 1–3 years of experience in vendor management, contract administration, customer service, or a related field

• Experience handling vendor onboarding/re-onboarding documentation

• Strong written and verbal communication skills

• Comfortable making outbound phone calls and email communications

• Experience working with Microsoft Office (Word, Excel, Outlook)

• Excellent organizational and multitasking skills

• Ability to work independently in a fully remote environment

Preferred Skills

• Experience with vendor/supplier portals

• Knowledge of W-9s, insurance certificates, vendor registration forms, supplier onboarding

• Experience supporting Finance, Legal, or Operations teams

• Exposure to lab services, life sciences, or facilities management industries

Key Responsibilities

• Process vendor re-onboarding documentation (W-9s, vendor forms, insurance certificates, supplier portal registrations)

• Serve as the primary point of contact for customers during the vendor re-onboarding process

• Contact customers via phone and email regarding the company's name change and vendor record updates

• Track onboarding progress and maintain accurate status logs

• Coordinate with internal teams (Finance, Legal, Operations) to gather required documentation

• Respond to customer inquiries professionally and promptly

• Escalate complex onboarding or contractual issues to the Sr. Contracts Manager