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Client Authentication Product Owner
Mindlance
🇺🇸 United States
Hybrid
Manager or above
1 month ago
- Identity Management
- Scrum
- Agile
1 month ago
Work Location:Hybrid - 4 days a week in the office - 5th day remote.
Preferred Work Location:Austin, TX / Secondary Locations - Southlake, TX, El Paso, TX and Phoenix, AZ
Job Description:
- The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins:
- Build a feature/product/channel roadmap to articulate and drive the priorities of the group
- Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
- Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
- Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
- Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
- Explore, evaluate and propose technologies and techniques that fit the needs of the various channels
- Identify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriate
- Work with technology partners and vendors to create authentication techniques
- Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
- Have a passion for creating easy to use, understand and accept experiences
- Create a release plan in coordination with the scrum team and other lines of business
- Create reporting on KBIs and production support metrics and monitor performance
- Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles
- Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations
Required Qualifications
- Bachelor’s degree in computer science, engineering or business
- Prior product management experience with online security, authentication, fraud, and/or digital identity
- Strong communication and presentation skills
- Superior analytical ability with attention to detail
- Ability to influence and drive outcomes
- Documented experience in agile product development
- Experience with user testing and competitive intelligence
Preferred Qualifications
- Experience with the Financial Services industry
- The ideal candidate will have a strong interest/passion for our industry
- Comfortable dealing with ambiguity
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Client Authentication Product Owner · Mindlance