Bilingual (Spanish-speaking) Customer Service Specialist

We are looking for a talented individual… 

To join our team as aSpanish-speakingCustomer ServiceSpecialist!We are looking to expand our Residential Program Team inOregon and Southwest Washington deliveringcustomer support serviceson behalf ofanOregon-based non-profit client.In this role, candidates will be part of a program delivery team supporting innovativeenergy conservation and renewableenergyprograms to customers throughout theOregon andSouthwest Washington. This candidate will: 

• Develop andmaintain an understanding of severalenergyconservation and renewable energy programdetails (ex: Residential, Solar, Commercial and Industrial programs)to effectively educate customersand contractors on available services. 

• Provide assistance toEnglish andSpanish-speaking customersand/or contractors viaemails, inbound and outbound calls addressing inquiries related to energy program participation. 

• Document conversations with customers,provide recommendations on products or services, andadvise on program participation details. Support follow-up communications and next steps to current programparticipants as necessary. 

• Use and helpmaintainclient-approved scripts, website, and program FAQs toprovide information to customers 

• Manage and control participant intakedata, ensuring all paperwork is received and isaccurate, and contractual obligations are met. 

• Address disputed rebate claim dataand route appropriately if necessary. 

• Prepare and review requiredprogram participationdocumentation while coordinating with various departments, both internal and external. 

• May be asked toparticipate and present at community events andraiseawarenessforprograms to educatecustomers about energy-saving best practices, technologies, and available programs.  

Please note: Candidates considered mustreside in Oregon or SW Washington. Fluencyin both English and Spanish isrequired. Reliable transportation is a plus.  

Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind. For this career opportunity,you’re a great fit if you can…  

• Maintain strong ongoing communications(English and Spanish)withcustomers and contractors toidentifyopportunitiestoconnect customers with thebestprogramstofit their needs. 

• Investigate and resolve customer issues or concerns promptly, ensuring a positive customer experience while adhering to company and client customer servicedelivery expectations.  

• Contribute to continuous customer experience improvement initiatives. 

• Maintain a largedatabaseoftradealliesandensure alldocumentation andinformationremainscurrent and in good standing.  

• Effectively coordinate regularly with internaland externalcross-functional teams. 

• Remain detail-oriented, organized, andreliable while having compassionate and patient phoneand email etiquette. 

Note to Candidates: 

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We strongly encourage you to apply, even if youdon’t believe you meet every one of thequalifications as described.