Director of Operations

Lead With Vision.  Operate With Impact.  Drive Scale, Strategy, and Execution as our Director of Operations.

City Wide Facility Solutions Houston West is seeking a Director of Operations to lead our team to industry-leading client satisfaction, retention, and revenue growth.

This role owns the performance of our client portfolio, guides a team of revenue-generating account managers, and ensures that City Wide delivers exceptional service while achieving growth and profitability goals. This opportunity includes a base salary of $90k+, bonus,  and uncapped commission designed for a leader who wants real impact and accountability.

What You’ll Be Doing:

• Lead, develop, and manage a high-performing team of Facility Service Managers  and operational staff including hiring, training, and performance development.
• Oversee all aspects of operational and financial performance with specific focus on revenue growth, profitability, contractor / temporary labor management, and expense control.
• Build and maintain strong client relationships to support client retention above 93%, oversee new account startups, and ensure service excellence through regular building inspections and CRM data accuracy.
• Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with assigned scopes of work as well as City Wide internal controls.
• Collaborate with sales to identify and drive cross-selling opportunities, with a commitment to moving beyond current contract services.
• Traveling within the market up to 50% to maintain a strong field presence by working alongside FSMs, providing coverage as needed, and building relationships at multiple levels of our clients’ organizations.

You are the professional we’re looking for if you...

• Hold a Bachelor’s degree or equivalent work experience with 5+ years in operations, sales, or account management including team leadership and increasing responsibility.
• Demonstrate the ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
• Display strong verbal and written communication skills with the ability to influence, coach, and develop others effectively.
• Are skilled in project management and prioritization, with the ability to attack the details while maintaining a "big picture" focus.
• Show a commitment to professionalism, integrity, a positive attitude, and a collaborative approach with clients and internal teams.
• Are proficient in Microsoft Office Suite, experienced with CRM systems and departmental budgeting.
• Commit to daily learning, problem-solving, and improving systems through critical thinking and process awareness.

What You’ll Gain:

·       Competitive compensation with bonus and strong uncapped commission

·       Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays

·       401K with company match

·       Monthly auto allowance

·       Daily visibility and collaboration with senior leadership — your voice matters

·       Real room to advance

Compensation:

Base Salary, Bonus, Uncapped Commission, Auto Allowance

Target OTE $145,000+

Why City Wide?

We’re not just in the building maintenance business — we’re in therelationship business. Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days.  City Wide invests in people who care deeply about their work and their community.

If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!

City Wide is an Equal Opportunity Employer.