Manager, Implementation

Job Description

We are FIS. Our technology powers the world’s economy, and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know:Are you FIS?

About the role:

As an Implementation Manager supporting Payments One debit Implementations, you will serve as the primary client-facing lead responsible for guiding financial institutions through the full implementation and migration lifecycle. You will partner directly with clients to understand their Implementation requirements and be responsible for delivery from discovery through go live. This is a hybrid role requiring working out of the office, 3 days a week.

About the team:

You will be managing the payments one debit implementation team and will be part of the Professional Services Organization. You will be responsible for managing a team of Implementation analysts, that work on onboarding clients and executing complex debit platform conversions.

What you will be doing:

In this role, you will be responsible for:

- Leading Implementation analysts towards successful client implementations and migrations end-to-end, acting as the primary point of contact from project initiation through post-go-live support

- Partnering closely with clients to define products and configure solutions, including BIN setup, card programs, limits, fees, and transaction controls

-  Driving Onboarding activities from discovery to go live and ensuring a seamless experience for the customer.

- Guiding clients through readiness, training, and procedural updates, ensuring proper use of FIS systems and successful adoption post-conversion

- Providing ongoing client support throughout the migration lifecycle, including issue resolution, balancing validation, and post-conversion stabilization

What you bring:

- Ability to manage multiple implementations in a fast-paced, high-risk environment

- Strong expertise in debit processing, including authorization, clearing, settlement, and transaction flows

- Proven ability to support clients through configuration and migration, including translating business requirements into system setup

- Strong analytical, problem-solving, and client relationship management skills

- 15+ years of experience in payments, debit processing, or financial services implementations

- Bachelor’s degree or equivalent experience

Required work hours: Standard business hours with flexibility during implementations

Overtime required: Yes, during critical migration and cutover periods

Weekends required: Yes, for conversion events

Travel percentage for this role: 5-10%

Added Bonus if you have:

- Experience with Payments One Debit (P1D) or similar debit platforms

- Prior experience supporting EFT switch migrations or core/payment processor conversions

- Knowledge of ISO 8583 messaging and transaction-level data flows

- Previous banking or debit card operations experience

What we offer you:

A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you:

- A voice in the future of fintech

- Always-on learning and development

- Collaborative work environment

- Opportunities to give back

- Competitive salary and benefits

Bottom Line:

This role is a critical client-facing position responsible for ensuring successful debit implementations and migrations. Success in this role directly reduces migration risk, accelerates client readiness, and ensures high-quality conversion outcomes.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see theOnline Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster isavailable here supplement documentavailable here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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