Checkout Receptionist

We are looking for a check-out/receptionist to join our front-office team at HealthWorks Family Medicine. The job is extremely fast-paced and requires excellent customer service skills. A few of the job duties include answering phone calls, scanning, faxing, data entry, and managing schedules. To be successful you should have a pleasant personality, as this is also a customer service role. Multitasking is essential for this position.

Responsibilities

• Greet patients professionally at the check-in window ·
• Check patients in at their appointments - verify all demographic and insurance are correct ·
• Scanning and updating patient demographics and insurance into EMR
• Managing all medical record requests ·
• Answers and directs incoming calls to the appropriate area professionally and politely, by identifying our organization and self
• Scheduling patient appointments
• Calling and rescheduling patient appointments according to the provider schedules
• Mailing lab and diagnostic results to patients
• Reconciling lab results in the EMR to the appropriate patient chart
• Sorting incoming mail to the appropriate location
• Assisting with incoming faxes to the office through the EMR and redirecting them to the appropriate location
• Other duties as assigned.

Qualifications

Skills

Proven work experience as a Receptionist (preferred)
Hands-on experience with office equipment (e.g. fax machines and printers)Professional attitude and appearance
Solid written and verbal communication skills
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude