Sales Operations Manager

We are recruiting aSales Operations Manager to own thepulse, rhythm and operational discipline of the sales organisation across Charterhouse and Symity.

This is ahigh-impact, demanding role at the centre of the commercial engine — responsible for pipeline integrity, forecasting accuracy, sales performance insight, operational cadence, and day‑to‑day engagement with sales leadership.

You will act as thesingle source of truth for sales data, challenge assumptions, impose structure where required, and ensure that senior leadership hasclear, accurate and actionable insight into revenue performance, risk and opportunity.

This role will suit adriven, confident individual with the gravitas to influence experienced sales leaders, the analytical capability to interrogate data at pace, and the mindset to continuously improve sales processes, tools and behaviours.

Success in this role will be measured on leadership, communication, speed and accuracy of execution.

Sales Pipeline & Forecast Ownership

·       Own and maintainend‑to‑end pipeline governance across all sales teams

·       Drivepipeline hygiene, deal progression and stage discipline

·       Challenge deal assumptions, probabilities, close dates and values to ensurerealistic forecasting

·       Produceaccurate weekly, monthly and quarterly forecasts, highlighting risk, slippage and upside

·       Actively work with sales leaders to resolve gaps between commit, best case and actuals

Sales Reporting & Commercial Insight

·       Produceclear, high-quality reporting for senior leadership covering:

o   Pipeline performance

o   Forecast vs actuals

o   Conversion rates, velocity and win/loss trends

o   Individual and team performance metrics

·       Move beyond reporting to provideinsight, narrative and recommendations

·       Identify emerging trends, blockers and opportunities using data-driven analysis

·       Support executive reviews, board reporting and leadership meetings with trusted data

Sales Leadership Engagement

·       Workday-to-day with Sales Directors

·       Act as aconstructive challenger — pushing for accuracy, discipline and accountability

·       Influence sales behaviour through data rather than authority

·       Ensure consistent sales cadence (weekly reviews, monthly forecasting, quarterly planning)

Sales Process & Operating Rhythm

·       Define, enforce and continuously improvesales processes and operating cadence

·       Ensure CRM processes are followed consistently and effectively

·       Drive standardisation where appropriate

·       Support onboarding of new sales hires from a process and tooling perspective

Sales Tools & Technology

·       Own and optimise thesales technology stack (e.g. CRM, forecasting, reporting tools)

·       Act as the bridge between sales, finance and operations for tooling improvements

·       Identify opportunities to automate, simplify and improve data quality

·       Ensure tools are enabling sales effectiveness rather than adding friction

Vendor Accreditations & Training Tracking

·       Track and report onvendor accreditations, certifications and training requirements

·       Work with sales, pre‑sales and technical teams to ensure compliance with partner commitments

·       Maintain clear dashboards covering accreditation status and renewal risks

·       Support leadership with insight into capability gaps and coverage risks

What You Bring 

Essential

·       Proven experience in aSales Operations, Revenue Operations or Commercial Operations role

·       Strong understanding ofB2B sales models, pipeline mechanics and forecasting

·       Advanced experience withCRM systems (ideally Dynamics or similar)

·       High level ofdata literacy with the ability to interpret, challenge and explain numbers

·       Experience working directly withsenior sales leadership

·       Confident communicator able to challenge constructively and influence outcomes

Desirable

·       Experience intechnology, telecoms, IT services or managed services

·       Exposure tomulti-entity or multi-brand sales environments

·       Experience supporting vendor-led partner models and accreditations

·       Background working alongside finance or commercial operations teams

Personal Attributes

·      Driven and resilient — comfortable operating in a high-expectation environment

·      Naturally curious and analytical, with a compulsion for accuracy

·      Confident and credible when engaging senior stakeholders

·       Detail-focused without losing sight of the commercial picture

·       Comfortable being the person who asks the difficult questions

·       Proactive mindset with a bias toward continuous improvement

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.