Maintenance Onboarding Specialist

Maintenance Onboarding Specialist, Boston Corporate Office - Boston, MA

General Statement of Duties: Supports the onboarding, orientation, and initial training of maintenance and facilities team members across assigned properties. This role helps ensure a consistent, safe, and effective new hire experience by reinforcing Beacon policies, service standards, and operational procedures.

Key Responsibilities: Coordinates onboarding activities for maintenance and facilities new hires, including orientation, systems training, safety instruction, job shadowing, skills assessment and early follow-up. Partners with Regional Maintenance Directors, Property Managers, and internal team members to support training consistency, onboarding completion, and operational readiness across the portfolio.

Supervision Received: Reports directly to the Director of Facilities or other designated Facilities Management leadership representative.

Supervision Exercised: This position does not typically supervise staff directly but may provide onboarding guidance and training support to new hires and assigned team members.

FLSA Status: Exempt

Essential Functions of the Position: (The essential functions listed below represent a range of duties that may be assigned. Not all positions will include every function listed.)

• Coordinate onboarding schedules for maintenance and facilities new hires, including orientation, job shadowing, systems training, and follow-up.
• Deliver training on Beacon policies, maintenance procedures, resident service expectations, workplace conduct, and safety practices.
• Introduce new hires to Yardi, work order processes, inventory procedures, communication tools, and reporting expectations.
• Track completion of onboarding documentation, certifications, acknowledgements, and training records in accordance with company standards.
• Partner with Regional Maintenance Directors, Property Managers, and site teams to assess new hire readiness and reinforce standardized maintenance practices.
• Conduct property and facility tours so new hires understand site layouts, critical systems, emergency procedures, and safe work practices.
• Support skills training related to preventive maintenance, unit turns, inspection readiness, and resident service standards.
• Reinforce compliance with OSHA-related safety expectations, The Injury and Illness Prevention Plan, PPE requirements, hazardous materials handling procedures, and lockout/tagout practices, as assigned.
• Maintain onboarding checklists, training materials, and reference tools and recommend updates to improve consistency and effectiveness.
• Monitor onboarding progress during the first weeks of employment and communicate updates, concerns, and recommendations to leadership.
• Support internal audits, safety reviews, REAC/NSPIRE readiness efforts, and operational assessments by keeping onboarding and training documentation current.
• Partner with Human Resources, Operations, Safety, property leadership, and Beacon Service Center team members, as needed, to support onboarding across assigned properties.
• Travel to assigned properties and training locations to deliver in-person onboarding, coaching, and follow-up support; overnight stays may be required.
• Model Beacon values: Team Up, Shine Bright, Be Kind, Reach Higher, and Find Joy.

Minimum Qualifications:

Education:

• High school diploma or GED required.
• Associate’s degree, vocational training, or coursework in facilities management, building systems, training, education, human resources, or a related field preferred.

Experience:

• Three (3)+ years of experience in property maintenance, facilities operations, onboarding, property management support, or a related field.
• Solid experience delivering training, coaching, or orientation programs preferred.
• Experience with maintenance systems, work order processes, safety procedures, and multi-site property operations.

Qualifications and Skills:

• Strong communication, presentation, and interpersonal skills.
• Ability to manage onboarding schedules, maintain accurate records, and follow through on multiple priorities across assigned properties.
• Working knowledge of building systems, maintenance terminology, resident service expectations, and workplace safety practices.
• Proficiency with Microsoft Office; experience with Yardi or similar systems preferred.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to travel between properties and training locations, as needed.
• Valid driver’s license required.

Physical Capabilities:

• Ability to move about & around properties and training spaces; stand or walk for extended periods; climb stairs and/or ladders; occasionally bend, stoop, kneel, or reach; and lift up to 50 pounds, as needed.

Compensation: $105,000 - $110,000 annual salary 

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.