Case Manager - Active and Coverage

• Conducting in-home visits to complete assessments, monitor service provision, and facilitate service plan meetings.
• Managing caseloads in coverage to ensure support is provided.
• Engaging with families and providers in the community to build trust and foster strong partnerships.
• Collaborating at our Aurora office, sharing insights and strategies with your team and other departments to enhance service delivery.
• Working from home, which includes hosting virtual Zoom meetings with individuals and their teams, documenting and coordinating services, and participating in virtual office hours, team meetings, and more.
• Driving between locations, spending time in the community and at your home or chosen remote workspace. This dynamic, hybrid role offers a fast-paced and rewarding experience where you help weave together services that empower the lives of individuals with disabilities.

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Flexible work schedule
• Monthly remote work stipend
• 401(k) investment plan, with an employer match of up to 4%
• Mileage reimbursement
• Tuition reimbursement program
• Certified Employer for Public Service Loan Forgiveness Program
• Healthcare reimbursement and flexible spending plan
• Discounts on auto and homeowners’ insurance
• Employee assistance program
• Credit union membership
• Employer-paid training

• Bachelor’s Degree; or
  • Five (5) years of experience in the field of Long-Term Services and Supports; or
  • (LTSS), which includes Developmental Disabilities;
  • or Some combination of education and relevant experience appropriate to the requirements of the position
• Valid Colorado motor vehicle license and provide proof of motor vehicle insurance
• Meet our driving requirements - no suspensions and no more than two (2) tickets in the past three (3) years

• One (1) year of experience in developmental disabilities/long-term services and supports
• Able to speak, write, and interpret fluently in English and another language based on the business needs
• Ability to complete all typical case management responsibilities in fluent language/s
• Support with written translation of internal documents for use by stakeholders, as appropriate

Qualifications

• Manage caseloads in coverage to ensure support is provided, aligning with rules and regulations while using appropriate delegation
• Complete any coverage tasks for individuals in coverage, including required documentation related to monitoring and PMPM activities and other duties as assigned
• Ensure effectiveness of services delivered (as authorized by the service plan) and ensure identified outcomes are met; advocate for individual service needs
• Provide support with coverage email management, research, tracking, assignments, etc.
• Provide paperwork support as needed, such as revisions, CAFs, DocuSign, etc.
• Work with the Program Manager to determine missed monitoring among coverage
• Assist in completing hand-offs as it relates to coverage
• Serve as subject matter expert for applicable programs and services; serve as resource/point of contact for complex cases
• Provide care coordination services and interventions by referring, educating, negotiating, and mediating with the individual and external providers/agencies
• Complete accurate case documentation in appropriate tracking and databases; prioritize workload and meet all required timelines
• Complete required documentation related to monitoring activities and other targeted case management activities as PMPM; evaluate need and effectiveness of services requested and delivered
• Ensure accuracy and timely entry and distribution of required documentation to all necessary team members, including, but not limited to, providers, individuals, and family members
• Maintain knowledge of state/ federal regulations, policies, and procedures regarding long-term services and supports, Medicaid waiver and state-funded programs and other community resources
• Maintain a professional and ethical manner in all interactions and meet performance quality, customer service, and coordination standards as assigned by department leadership; maintain appropriate boundaries