Carrier Admin & Claims Representative

ESSENTIAL DUTIES

• Request, receive, and consolidate claims related documentation including photos, bills of lading, PODs, delivery receipts, and statements.
• Maintain detailed records to ensure accurate claim status tracking.
• Request and track payment for various claims credits/debits.
• Provide claims updates to carriers and customers.
• Track and meet claims deadlines. 
• Vet carriers in alignment with EASE Logistics requirements and onboarding processes. 
• Verify carrier insurance levels, coverage types, authority, safety ratings, and required certificates.
• Build and maintain accurate carrier profiles in internal systems, ensuring all documentation is up-to-date.
• Run regular compliance and expiration reports to keep carrier records current.
• Manage carrier service failure tracking and document compliance issues.
• Support Marketing regarding public reputation management on industry review platforms.
• Serve as a liaison to operations, supporting rapid onboarding and compliance verification for new carriers.
• Resolve carrier-related issues and identify opportunities to mitigate operational risks.
• Split time, as needed, between the ACA and Claims teams until EASE has successfully established and onboarded a full-time ACA team member.
• This position is 100% on-site interacting with cross-functional teams.

LEADERSHIP AND SUPERVISOR RESPONSIBILITIES

• None.

PROFESSIONAL

• Ability to adapt and work in a fast-paced environment.
• Build and foster an environment of teamwork, integrity, and leadership.
• Communicate, written and verbal, in a manner that is respectful, professional, and polite.
• Demonstrate efficient time management skills by being punctual and reliable.
• Keep work station clean and free of clutter.

Work Environment

• The physical environment requires the employee to work in an open office setting with regulated temperatures, where many people are on the phone for long periods.

Physical Demands

• Sitting or standing at a desk, typing, looking at multiple computer screens, and responding to inbound/outbound phone calls, emails, and instant messages throughout the day.
• Occasionally may need to bend, stand, or lift up to 10 lbs.

Position Type and Expected Hours of Work

• This position is full-time. Employees typically work Monday-Friday, typical working hours (with an hour lunch), 40+ hours per week, as business demands.

• This role is expected to work outside of typical business hours as business needs dictate.

Qualifications

QUALIFICATIONS

Education

•  High School Diploma or GED required.
• Associate or Bachelor’s degree required.
•  Additional training or certifications in claims, risk management, or logistics compliance are a plus.

Experience

• No additional experience required.

Knowledge, Skills, & Abilities

• Strong clerical and organizational skills with the ability to gather, organize and consolidate documents.
• Excellent communication skills via phone, email, and written documentation.
• High attention to detail, accuracy, and compliance awareness.
• Ability to multitask and manage competing priorities and meet deadlines.
• Proficiency in Microsoft Office Suite and ability to adapt to new software.