Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

Manager, Information Technology – Encounters IT (Transformation & Architecture Focus)

Job Summary

The Manager, Information Technology – Encounters IT is atechnology leader and visionary responsible for driving modernization, scalability, and innovation across the Encounter Management ecosystem. This role leads a cross-functional engineering team delivering encounter processing capabilities whileadvancing cloud adoption, modern architecture patterns, and enterprise transformation initiatives.

This position owns theend-to-end technology strategy for encounter processing platforms, ensuring reliability, compliance, and performance, while partnering closely withEDI, integration, and business teams for seamless data exchange and regulatory submission. The role focuses ontransforming legacy encounter processes into scalable, cloud-enabled, and automation-driven platforms.

Key Responsibilities

Technology Strategy & Transformation

• Define and execute amulti-year technology roadmap for Encounters IT aligned with enterprise digital and modernization strategy
• Leadcloud adoption (Azure/AWS), microservices, API-first, and event-driven architecture initiatives across encounter platforms
• Drivelegacy modernization and platform transformation, including re-platforming and workflow automation
• Identify and implementinnovative solutions to improve scalability, performance, and operational efficiency

Architecture & Engineering Leadership

• Providearchitectural oversight for encounter ingestion, validation, processing, and downstream consumption
• Establish and enforcemodern engineering practices including DevSecOps, CI/CD, automated testing, and infrastructure-as-code
• Developscalable, resilient, and secure design patterns for high-volume transaction processing
• Ensure alignment withenterprise architecture standards and data/integration strategies

Encounter Domain Leadership

• Own end-to-endencounter processing lifecycle from intake through validation and readiness for submission
• Partner and collaborate closely withEDI teams to ensure accurate, compliant transmission and submission of encounters
• Ensure adherence tostate and federal regulatory requirements across all markets
• Drive improvements indata quality, processing timeliness, and audit readiness

Platform Reliability & Operations

• Ensurehigh availability, resiliency, and performance of encounter platforms
• Accountable forproduction support, incident management, and operational SLAs
• ImplementSite Reliability Engineering (SRE) practices including monitoring, observability, and automation

Delivery & Execution

• Lead delivery acrossAgile teams with a mix of internal and vendor resources
• Drivepredictable, high-quality execution across projects, enhancements, and releases
• Manage vendor relationships and optimize delivery througheffective governance and cost management

Stakeholder Engagement & Collaboration

• Act as atrusted technology partner to business, compliance, EDI, and integration teams
• Translate business needs intoscalable technology solutions and transformation initiatives
• Drive cross-functional collaboration acrossdata, integration, infrastructure, and security teams

Talent & Leadership

• Build and lead ahigh-performing engineering team focused on innovation and delivery excellence
• Mentor team members onmodern technologies, cloud engineering, and encounter domain knowledge
• Foster a culture ofcontinuous improvement, accountability, and technical excellence

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
• 8+ years of experience insoftware engineering, integration, or platform development
• 3–5+ years of experience inIT leadership or management roles
• Hands-on experience withcloud platforms (Azure preferred), microservices, APIs, and distributed systems
• Strong experience inhealthcare encounters, claims, or data exchange ecosystems
• Experience withmodern DevOps practices (CI/CD, automation, containerization)
• Experience working with or alongsideEDI/encounter submission platforms preferred
• Hands-on or working knowledge of Edifecs (Encounter Management platform) strongly preferred

Core Competencies & Skills

• Visionary Technology Leadership – Ability to drive enterprise modernization and transformation
• Cloud & Modern Architecture Expertise – Microservices, APIs, event-driven systems
• Encounter Domain Expertise – Strong understanding of encounter workflows and compliance requirements
• Cross-Team Collaboration – Effective partnership with EDI, integration, and business teams
• Process Transformation – Re-engineering workflows for automation and scalability
• Engineering Excellence – SDLC, DevSecOps, and design patterns
• Data & Integration Expertise – High-volume data processing and interoperability
• Operational Excellence – Reliability, SLA ownership, incident response
• Strategic Thinking – Aligning technology with business and regulatory objectives
• Communication & Influence – Executive-level communication and stakeholder management

Preferred Differentiators

• Experience withcloud-native data platforms (ADF, Databricks, streaming tools)
• Exposure toadvanced analytics or AI/ML for encounter quality and anomaly detection
• Experience inlarge-scale modernization or cloud transformation programs
• Understanding ofpayer/provider ecosystems and delegated encounter processing models

Working Conditions

• General office environment; hybrid model
• Up to 30% travel

Compensation Range:

$94,100.00 - $164,800.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.In addition to base compensation, you may qualify for a bonus tied to company and individual performance.We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

 

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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