CX Functional Lead

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Reporting to our Senior Manager –Customer Experience Enablement, this role serves as the critical conduit between the CX enablement team and technology teams and plays a pivotal role in delivering ourCX technology &Salesforce CRM strategy and vision.  

The CXFunctional Leadis responsible for shaping and delivering future-state customer and commercial capabilities across the business. Acting as the bridge between customer experience, business operations and technology delivery, they have a deep understanding of customer needs and pain points, team workflows and end-to-end business processes,leveraging Salesforce, AI, and broader enterprise platforms to ensure they align with our business objectives and deliver exceptionalexperiencesto our customers. 

This role requires strong capability inbusiness analysis, process design,solution scoping, process optimisation, and technical problem solving, while consistently advocating for best-in-class customer and team experiences. This role is tasked with ensuring future solutions align with strategic priorities, operationalobjectives and customer expectations. By combining customer-centric thinking with strong solution designexpertise, the role willidentify opportunities to simplify ways of working, reduce friction across customerjourneys and accelerate the delivery of strategic initiatives and business value. 

This role works across business and technology teams to ensure solutions are: 

• Customer-centric 

• Technicallyfeasible 

• Operationally effective 

• Scalable and future-ready

You’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us atjobs@bunnings.com.au.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.