DPD Personnel Services Support (Civil Service)

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Job Summary

Job Description
 

Job Description:

The DPD Personnel Services Support employees perform a diverse range of office support, intermediate to advanced level administrative support or technical program assistance in disseminating information for a variety of functions, divisions, or departments for the DPD employees, both sworn and civilian employees.

Essential Functions:

• Process new hires, lateral moves, reappointments, reinstatements.

• Performs a variety of advanced administrative functions.

• Input employee data into the HRIS systems of the organization, including IWM, Workday and Service Now.

• Responds to inquiries regarding rules, regulations, policies, and procedures; provides excellent customer service.

• Coordinates, organizes, and facilitates meetings for department or division; assists in coordinating work and various projects between units of the department.

• Process employee data changes and employment actions such as transfers, promotions, demotions, retirement, resignations and terminations of employment.

• Process PARs(Personnel Action Requests ) , both for sworn employees of the DPD and for civilian employees, including updating PARs for special pay transactions. These include typical , promotion and BID PARs.

• Conduct payroll processing tasks, including weekly payroll reports , time entry corrections, military leave and returns from leave of absence.

• Conduct monthly audits, with the purpose of correcting discrepancies between HRIS systems as IWM and Workday, for personnel actions as follows: merit increases, bases pay changes, education and language pay , detective pay, shift pay , TCOLE pay , communication and service pay.

• Assists in the development and implementation of training materials; provides training for subordinate administrative staff to ensure quality and efficiency of work; monitors and ensures all licenses, certifications, and physical paperwork are accurate and up to date.

• Review, process and troubleshoot eligibility and time entry for  leave of absence , including FMLA , paid parental leave, extended leave and advance sick leave .

• Complete other personnel duties as assigned and needed: special projects, verify and give timekeeper access , complete name and address changes , respond to Service Now tickets, schedule appointments for the language pay tests , verify education credits , assist with PARs after large promotion actions, process probation requests

Knowledge and Skills

• Knowledge of office practices and administrative procedures.

• Knowledge of customer service techniques to resolve problems and issues.

• Ability to investigate, collect, and analyze information for accuracy, consistency and conformity with established policies.

• Ability to coordinate and train others, as applicable.

• Ability to interpret rules, regulations, policies, and procedures.

• Communicating effectively verbally and in writing.

• Establishing and maintaining strong working relationships.

• General knowledge of police functions, laws, rules, evidence collection and court procedures.

• Knowledge of the functions, laws, rules, and procedures of the specialized Police Department division.

• Must be detail-oriented, be able to identify inaccurate information, and follow up with appropriate action.

• Ability to build rapport with DPD employees.

 Minimum Qualifications:

EDUCATION:

• High school diploma or GED.

EXPERIENCE: 

• Three (3) years of experience in an administrative role.

LICENSES AND CERTIFICATIONS:

• Texas Driver's License

OTHER REQUIREMENTS: 

• Must pass an intensive background investigation and drug test.

• No FELONY or Class A MISDEMEANOR convictions.

• No Class B MISDEMEANOR convictions within the last ten (10) years.

• No family violence convictions.

• Cannot currently be on deferred adjudication for any FELONY, Class A, or Class B MISDEMEANOR.

Salary Range

 

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.