Field Service Engineer (Madrid)

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We don’t just build technology. We build hope for everyone dealing with Cancer.

Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.

WhatYou’ll DoAt Elekta 

As a Field Service Engineer within Region Europe, you will service and support Elekta products across a defined territory. This is a home-based role involving regular travel to customer sites, where you will carry out planned maintenance, emergency corrective maintenance, upgrades, installations, customersupport and technical troubleshooting. You will work independently while stayingclosely connected with the wider serviceorganisation, escalating technical or customer issues when needed and ensuring all work is completed safely, professionally and in line with Elekta procedures. 

Responsibilities 

• Service,maintain, troubleshoot and repair Elekta products across the assigned territory. 

• Carry out planned maintenance, emergency corrective maintenance, upgrades, installationwork and customer support activities. 

• Diagnose and resolve technical issues involving complex electronic systems, mechanical assemblies, vacuum systems,pressurised gas systems, high and low voltagesystems and related service equipment. 

• Complete corrective maintenance within agreed timescales, escalating issues appropriately whilemaintaining ownership until the customer is satisfied. 

• Provide responsive, professional support to customers, ensuring a high standard of care and communication throughout the service process. 

• Complete service reports,documentation and administrative requirements accurately and on time. 

• Follow Elekta quality and safety policies at all times and report any issues that could affect product reliability, customer operations or safety. 

• Maintain up-to-date knowledge of Elekta products within the service portfolio. 

• Identify opportunities to improve customer satisfaction and share feedback,solutions or improvement ideas with theappropriate manager. 

• Support the development of colleagues by sharing knowledge and providing training or guidance whenrequired. 

• Be prepared to travel within the assigned territory, and occasionally outside the home country, according to customer and business needs. 

WhatYou’ll Bring 

• Technical college, universityqualification or equivalent experience in a relevant engineering discipline. 

• Strong technical knowledge across electronics, mechanics, PCs and servers, networking, diagnostic equipment, high vacuum systems and high/low voltage and current systems. 

• Abilityto fault find and repair at board level and below. 

• Experience in a medical device service environment; experience servicing linear accelerators or brachytherapy systems would be an advantage. 

• Competence with relevant IT technologies, including Windows OS, Microsoft Officeapplications and networking. 

• Ability to manage your own workload, workindependently and complete assigned tasks effectively. 

• Strong customer focus with excellent interpersonal,written and verbal communication skills. 

• A collaborative,solutions-focusedapproach and commitment torepresenting Elekta professionally. 

• Completion of relevant Elekta technical training courses up to third line, or willingness to complete required training. 

• Valid drivinglicence. 

• English language skills, both written and spoken. 

WhatYou’ll Get 

• Lunch voucher 

• Medical insurance 

• Life insurance 

• Internet allowance 

• Kindergarten support 

• Company car, if applicable for the role 

Application process 

We look forward to receiving your application. Pleasesubmit your CV in English via the “Apply” button. We review applications on an ongoing basis, so we encourage you to apply as soon as possible. The closing date for applications is to be confirmed locally.