Collections Specialist

Job Responsibilities:​​

• Actively engage in the collection of overdue debt using various communication methods like phone, email, and official correspondence. 

• Analyze client accounts toidentify discrepancies and work towards prompt resolution of payment issues. 

• Identify root causes oflate payment, short-payment, or non-payment and develop a plan to resolve. 

• Perform in-depth research into payments and prepare account reconciliations to ensure data accuracy. 

• Maintain performance metrics and create detailed reports to track collection efforts and outcomes. 

• Collaborate with internal stakeholders tofacilitate smooth resolution of customer disputes. 

• Provide recommendations for improving collection strategies and reducing aged debts. 

• Stay updated with industry best practices in debt recovery and ensure compliance with legal standards. 

Minimum Qualifications:

• 2Years of higher education or equivalent experience

Job Category Summary:

Managesthe Accounts Receivable portfolio includingoverdue invoices, and ensures the organizationmaintains healthy cash flow.Proactively communicateswithclients, resolving payment issues andidentifying root cause issues,collaborating with internal teams to handle disputes efficiently.Optimizes the collection process, improving payment timelines, and driving customer satisfaction.Responsible for overseeing strategic initiatives that align with the organization's financialobjectives. 

At Clarivate, we are committed to providing equal employment opportunities for all qualifiedpersons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.