Care Services Customer Partner

Boots

🇬🇧 United Kingdom

On-site

Manager or above

1 week ago

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Job Description

About the role

Working hours are 9.00 to 18.00 pm over 5 days per week with 1 weekend off per month

We're looking for a confident and experiencedqualified Dispenser (NVQ2 Pharmacy Services minimum) to lead our busy Care Services operation, supporting a team of 7 dispensers and processing around 4,000 items per week. This is a hands-on role where you'll organise daily priorities, communicate with care homes, motivate and support the team, and ensure the smooth running of a fast-paced service. We're seeking someone with proven leadership experience, excellent organisational skills and the confidence to guide a team while working alongside them. With a supportive Store Manager, great team culture and free on-site parking, this is an excellent opportunity to make a real impact in a well-established care services environment. A driving licence is desirable due to the store's location and limited public transport links.

You must hold an NVQ level 2 certificate.

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with local stakeholders to enable delivery of this outstanding level of service to care services users. You will work onsite and report to the store manager.

Your priorities will include:

Planning the Care Services workload to ensure that your team provides the very best service possible.
You will work in partnership with a local network of around 40 care homes, store teams and GP surgeries to deliver outstanding care to enable retention of existing homes and growth of new customers.
You will resolve queries and issues raised by care homes.
Supporting with dispensing duties including labelling, priming, preparing MARR sheets, ordering, dispensing, endorsing, checking prescriptions and collecting prescriptions.
Working with the Regional Business Manager to become an ambassador for Boots within the local community and assist in the sign-up of new business.
You will work across all parts of the pharmacy in the store, including the healthcare counter

What you’ll need to have
These are the essential skills or experience needed to succeed in this role.

NVQ2 in Pharmaceutical Science (or equivalent)
Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

NVQ3 in Pharmaceutical Science (or equivalent)
A full driving licence as you’ll visit the Care Homes you’re supporting.

Our benefits

Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more atboots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's Next
If this feels like the right job to you and you apply, your application will be reviewed by our team, and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to providereasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete aPre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Business Area: Pharmacy
Function: Care Services
Keywords: Dispenser, ACT, Pharmacy Support, Pharmacy Technician, care services, care services support, pharmacy support
Hours per week: 37.5
Latitude,longitude 1: 52.508724903,-1.823710900
Shift Pattern to display to candidates (displayed externally). Please select one:: Weekdays and Weekends
Airport: No
Hours per week: Over 35 hours per week
Company: UK Stores
Division: 16 - United Kingdom
Should this vacancy be excluded from being posted onto the Boots.jobs career site?: No
Region: 6 - Midlands and East Anglia
Area: 137 - East Staffordshire
Store: 6404 - BIRMINGHAM FORT DUNLOP
Country: UK
Address 1: Unit 8 The Fort S/Park
Address 2: 20 Fort Parkway
Address 3: Birmingham
Post Code: B24 9FP
Source: Boots
Are night shifts required as part of this shift pattern?: No
Do you require a second shift pattern to be advertised?: No
Please select the required shift pattern for Fridays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Mondays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Saturdays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Sundays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Thursdays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Tuesdays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)
Please select the required shift pattern for Wednesdays: Late Morning (9am - 12pm), Early Afternoon (12pm - 4pm), Late Afternoon (4pm - 7pm)

Care Services Customer Partner · Boots

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