Operations Manager

ABOUT CARAZO GROUP

Carazo Group is an international, multi-entity group built around the premium cigar brand Adrian Magnus. We operate across Europe, Latin America, and the United States — spanning B2B distribution to retailers, B2C e-commerce, field sales in Spain's estanco channel, and bonded-warehouse logistics. We are in a phase of rapid, structured growth and are building a strong leadership layer to scale the group.

THE ROLE

You will own the internal operational engine of the group — procurement and order management, the business-support team, and cross-functional projects — so the CEO can step out of day-to-day operations. This is effectively the CEO's right hand: you take ambiguous goals and return finished results, and you keep the group's back office running cleanly across countries and time zones.

WHAT YOU WILL OWN

•   Procurement & orders —own supplier coordination, purchasing, and end-to-end order processing and fulfillment coordination.

•   Team leadership —lead and prioritize the business-support team (business assistants) and procurement staff; own their output, not just their calendar.

•   Projects & implementations —run new initiatives end-to-end (planning, execution, follow-through) across the group.

•   Process & systems —build and document SOPs, checklists, and workflows; standardize how work gets done.

•   Cross-functional coordination —align sales, HR, finance, and logistics to hit deadlines across multiple jurisdictions.

•   CEO leverage —act as a filter and force-multiplier for the CEO; escalate only what truly needs the CEO, decide the rest.

•   Reporting & tools —track operational KPIs and run the work through project-management tools and spreadsheets, not memory.

WHAT WE ARE LOOKING FOR

•   Operations / project management track record —proven experience running operations or projects at a comparable multi-function or multi-country scale.

•   Team management —has directly managed a small team (assistants, coordinators, or procurement) and owned results.

•   Process builder —can show SOPs, playbooks, or systems you created that others still use.

•   Ownership & low-supervision —takes a vague goal and delivers a finished result without hand-holding; strong prioritization and judgment.

•   English —fluent written and spoken English is mandatory.

•   Education —a university degree (Bachelor's or higher) in business, management, finance, or a related field is required.

•   Tools —proficient with project-management software (Asana / ClickUp / Notion / Monday) and strong in Excel / Google Sheets.

•   Reliability & accuracy —excellent organization and attention to detail; procurement and orders leave no room for sloppiness.

NICE TO HAVE

•   Advanced or distinguished degree —a Master's degree, or a Bachelor's awarded with honours / distinction (a "red diploma"), is valued — it reflects the attention to detail this role demands.

•   Process & PM certification —Scrum Master (PSM / CSM), PMP, PRINCE2, or Lean Six Sigma (Green / Black Belt) is a strong plus.

•   Russian —you would work directly with a Russian-speaking CEO; Russian is a strong advantage.

•   Spanish —useful for supplier and Latin America coordination.

•   Industry —experience in distribution, logistics, e-commerce, or FMCG.

COMPENSATION & DETAILS

•   Compensation —USD 3,000–3,500 per month, depending on experience.

•   Setup —full-time, fully remote, engaged as an independent contractor.

•   Growth —high autonomy and direct access to the CEO, with room to grow into a broader operations-leadership seat.

HOW TO APPLY

Send your CV in English together with a short note describing one operational process or project you built or fixed end-to-end — what the situation was, what you did, and the result.