Murex Front Office Support Lead

Here at First Derivative, we are looking to expand our Murex offerings in Switzerland, and we are looking for aMurex Front Office Support Lead to join us! You will own the day-to-day operation and production support of Murex MX.3, making sure trade capture, valuation, risk and market data processes run reliably through the trading day and end-of-day cycle. You are the escalation point for complex Front Office issues and valuation discrepancies, and the owner of the front-office support queue end-to-end.

Responsibilities

• Monitor and support Murex Front Office processes, including trade capture, valuation, market data, risk and end-of-day processing
• Act as escalation point for traders, risk managers and middle office on system issues, valuation discrepancies and data questions
• Triage, investigate and resolve incidents on the platform and its interfaces to upstream and downstream systems (market data, risk, settlement, accounting)
• Own the front-office support queue: coordinate L2/L3 incidents with the platform run team and the software vendor, manage escalations, and hold the SLA
• Perform root-cause analysis on recurring issues and drive permanent fixes with the development team and vendor support
• Support end-of-day, month-end and market close processes so deadlines are consistently met
• Maintain runbooks, escalation paths and on-call procedures
• Support testing and operational readiness for platform upgrades, patches and vendor releases

Requirements

• 5+ years of hands-on Murex MX.3 experience, with strong Front Office functional and production support expertise
• Proven track record supporting Murex MX.3 in production, with deep Front Office knowledge across trade capture, valuation, market data, P&L and risk processes
• Strong knowledge of the front-to-back trade lifecycle and Front Office processes. Commodities experience is advantageous but not required
• Strong SQL and familiarity with Murex Datamart structures for data investigation and reporting
• Strong understanding of Murex architecture, including workflows, market data, interfaces/integration, Datamart and batch processing
• Unix/Linux server environments and batch job monitoring
• Basic scripting (shell, Python) for troubleshooting and automation
• Incident, problem and change management (ITIL or equivalent); ITIL Foundation preferred