Admissions and Operations Coordinator

The Opportunity

Are you exceptionally organized, detail-oriented, and energized by helping prospective students navigate important life-changing decisions and the graduate admissions process?

The Cornell Jeb E. Brooks School of Public Policy is seeking an Admissions and Operations Coordinator to play a critical role in supporting graduate admissions and master's program operations. In this highly visible position, you'll serve as a trusted resource for prospective students, faculty directors, and university partners while helping ensure a seamless admissions experience from application through enrollment.

This role is ideal for someone who enjoys managing complex processes, solving problems, working with data, and providing exceptional customer service. You'll be part of a collaborative team that values communication, flexibility, innovation, and continuous improvement while helping future public policy leaders begin their Cornell journey.

About the School

The Cornell Jeb E. Brooks School of Public Policy brings together world-class faculty, students, and practitioners to address society's most pressing public policy challenges. As one of Cornell's newest and fastest-growing schools, Brooks offers innovative undergraduate, professional, and graduate programs and is committed to developing leaders who make an impact locally, nationally, and globally.

You'll join a supportive and highly collaborative team that values partnership, open communication, and helping one another succeed. The school is also preparing to move into newly renovated space in King-Shaw Hall, creating an exciting environment for continued growth and innovation.

What You’ll Do

In this role, you will:

• Manage graduate admissions operations across multiple master's programs.
• Guide applications through the admissions review process and ensure timely processing.
• Serve as a primary point of contact for prospective students and admissions inquiries.
• Coordinate admissions interviews and application reviews.
• Maintain admissions, enrollment, and scholarship data with a high degree of accuracy.
• Generate reports and provide data support to faculty directors, administrators, and university partners.
• Support student onboarding, orientation, registration, scholarship administration, and commencement activities.
• Partner with faculty, staff, and university offices to deliver an exceptional student experience.
• Recommend and implement process improvements that enhance operational efficiency and service delivery

What We Need

• Associate’s degree and 4 to 6 years of office administrative experience in college recruitment, admissions, and/or student services, or equivalent combination of education and experience.
• Excellent written and verbal communication skills, with the ability to communicate professionally and effectively with prospective students, faculty, alumni, administrators, and external stakeholders.
• Excellent interpersonal, organizational, and customer service skills.
• Strong organizational, project management, and administrative skills, with the ability to manage multiple priorities, meet deadlines, and maintain a high degree of accuracy in a fast-paced environment.
• Demonstrated ability to exercise initiative, sound judgment, and problem-solving skills while working independently and collaboratively.
• Experience utilizing enterprise systems, databases, and technology platforms; advanced proficiency with Microsoft Excel and Microsoft Office applications required.
• Demonstrated adaptability and flexibility, with the ability to adjust priorities and respond effectively to changing needs and circumstances.
• Ability to handle sensitive and confidential information with discretion.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. 

If you have all those things, great! We have a few more things that we would prefer you to have, but it’s ok if you don’t.

• Experience working in admissions or student services previously.
• Experience with admissions and CRM platforms such as CollegeNET.

Rewards and Benefits

This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week during the academic year with the ability to perform this role remotely 2 days per week and on-campus 3 days per week during breaks, including summer. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits:Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions:Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits:Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell:

Visa sponsorship is not available for this position. Relocation assistance is not available for this position.

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