CRM Casino Manager

CRM Casino Manager

Customer Life Cycle & Retention - Athens, Attica (Hybrid)

AtCampeón Gaming, we build the technology behindonline casino and sports betting brands.

We provide anall-in-one platform that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Alsomanaged services such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners tofocus on growing their brand, while we support thetechnology and core operational functions of the platform.

But what truly sets us apart isour people.

We are a team of190+ Campeones from 17+ nationalities, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in beingpeople-first, buildingtrust, embracingmeraki, fosteringteam spirit, and adopting agrowth mindset, both as individuals and as a company.

We’ve been recognized among theBest Workplaces in Europe 2024, consistently ranked as aBest Workplace in Greece (2021–2025), certified as aGreat Place to Work for 6 consecutive years, and awarded asBest Workplace for Women Hellas 2026 andBest Workplace in Tech Hellas 2025.

Ready to build this journey together? Your story starts here!

About the Role

TheCasino CRM Manager is responsible for both the strategic development and hands-on execution of promotional campaigns, player offers, and retention strategies across all online gaming brands. This role involves leading the CRM Casino team, managing advanced player segmentation and targeting, and driving process improvements with cross-functional partners to maximize efficiency, ROI, and customer lifetime value, while monitoring performance against KPIs.

Responsibilities:

• Strategic Planning & Campaign Design – Collaborate with senior management to develop CRM strategies and design promotional plans, from targeted offers to brand-wide campaigns, aligned with business goals.
• Team Leadership & Project Management – Lead the CRM team setting priorities, tracking progress, resolving blockers, and ensuring smooth execution of all campaigns.
• Segmentation & Targeting – Define and refine player segments to deliver personalized campaigns that drive engagement, retention, and loyalty.
• Cross-Functional Collaboration – Coordinate with internal teams to prepare, test, approve, and deliver campaigns on time.
• New Brand Launch Support – Co-develop CRM strategies for new brands, including welcome offers, brand-specific promotions, and integration into existing campaigns.
• Quality Control & Issue Resolution – Oversee campaign QA, monitor live offers, and implement corrective actions when required.
• Performance Tracking & Optimization – Monitor KPIs and player behavior to refine campaigns, increase ROI, and improve overall efficiency.
• Continuous Improvement – Identify and implement opportunities to enhance processes, improve targeting, and optimize workflows.

Requirements:

• Proven experience in CRM and online gaming, with a strong track record of leading and developing high-performing teams to deliver strategic campaigns.
• Expertise in designing, executing, and optimizing player-targeted campaigns using advanced segmentation techniques.
• Strong analytical skills with KPI interpretation and campaign optimization to drive results.
• Fluent English, with excellent communication, collaboration, and stakeholder management skills across multiple teams.
• Proficient in Microsoft Office (Excel, PowerPoint) and CRM/project management tools such as FastTrack, Optimove, Salesforce Marketing Cloud, and Asana.
• Strong organizational, problem-solving, and attention-to-detail skills to ensure accurate, timely, and high-quality campaign delivery.

Nice-to-have:

• Experience with player lifecycle management, retention, and loyalty strategies.
• Knowledge of bonus structures, promotional mechanics, and budget management in iGaming.
• Familiarity with A/B testing and campaign optimization techniques.
• Understanding of regulatory requirements for marketing and player communications.

We got you covered here:

• Competitive salary & bonus
• Access to Learning programs as well as funding to educational programs of your choice
• Private Medical insurance & Access to a 24/7 Employee Assistance Program
  
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Coverage your public transportation expenses and gym membership
  
• Paid educational leave
• Hybrid working model
• Modern offices in the center of Athens
• 360 feedback for Constant personal and professional development
• 6 Company Extra Days off!

Diversity, Equity & Inclusion

At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.

We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.

Every story deserves a shared journey. Ready to be a Campeόn?