Call Center Rep, Guest Service Call Ctr (Lake Buena Vista FL) FT Bench

Job Description

Do you have a passion for sharing excellent Guest Service? 

Join the Guest Services Call Center Team as a Full Time Call Center Representative! 

Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This Full-Time position requires full availability and is located inside a high-volume call center with a 24/7 operation.  

The starting pay rate for this position is $19.00/hour.

Responsibilities

• Coordinate outstanding Guest Service and Solutions while using good judgment and decision making 

• Demonstrate curiosity & interest in Disney Products 

• Navigate between multiple computer applications 

• Answer emergency calls and respond appropriately 

• Meet required departmental metric expectations and efficiency goals 

• Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas 

• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service 

• Complete all required Company training and compliance courses assigned 

• Meet Walt Disney World Transfer Guidelines 

Basic Qualifications

• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors 

• Flexible work schedule, including weekends holidays and overnight shifts 

• Three weeks of Full availability during Training  

• Written and verbal communications skills 

• Maintain confidentiality with critical information  

• Flexibility and partnership while being able to adapt to the fluctuating needs of our operation  

• Capacity to handle conflict resolution and make decisions quickly 

Preferred Qualifications

• Experience in customer service or contact center environment 

• Knowledge of Walt Disney World products and services 

• Understanding of Disney Cast Life and My Disney Experience  

• Bilingual  

Compensation Details

Additional Information

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits 

Disability accommodation for employment applications 

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. 

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. 

• Segment: Disney Parks, Experiences and Products
• Business: Walt Disney World Resort
• Category: Sales
• Job Type: Full Time
• Postal Code: 32830
• Alternate City: Orlando
• Alternate State / Region / Province: Florida
• Alternate Postal Code: 32837
• Alternate Country / Region: United States of America