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Customer Success Manager

🇧🇪 Belgium

Management

Machine Learning

Design

Account Management

HubSpot

Recruitment

Customer Support

EUR 4500 - 5500 / month

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Customer Success Manager

from 🇧🇪 Belgium

EUR 4500 - 5500 / month

Help Europe’s biggest building waste less energy.

Enersee is growing fast. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. But to make that happen,we need you!
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We're looking for aCustomer Success Manager who can turn our clients into long-term partners and help them unlock the full potential of our AI-powered platform.
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About Enersee
We don't like waste. Waste of time, energy, water, and efficiency. That’s why we built an AI-powered sidekick for energy, sustainability, and facility professionals. It uncovers hidden issues in building data, delivers real-time actionable insights, and helps organizations hit cost and emission targets. In short: we help companies save money while making the planet less wasteful.

Why this role matters

Customer Success at Enersee is not “support.” It’sstrategy, growth, and trust-building.
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You’ll be the face and voice of Enersee to some of Europe’s biggest brands. ThinkLidl, Ahold Delhaize, Veolia, Stad Kortrijk, and more.Your mission: turn great onboarding into long-term impact and commercial expansion. And since you'll be our only dedicated Customer Success Manager, you'll help shape what success looks like. Both for our clients and for us as a company.
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What you’ll do

Be the go-to person for our enterprise clients, buildingstrong, strategic partnerships.
Own onboardingtogether with our product team: align stakeholders, set up integrations, and define goals.
Translatecustomer goals into real outcomes (and growing contracts).
Design business cases to help clients scalefrom pilot to full rollout.
Spot opportunitiesto expand usage, drive renewals, and increase client impact. And then act on them.
Collect and organize feedback from users, feeding insights back to product and tech teams.
Build dashboards in HubSpot totrack revenue and expansion.
Shape and scale our Customer Success practices as we grow.‍

Our Ideal hire

We’re building a team ofbrilliant, ambitious people who want to do meaningful work. You might be a match if you’re a curious thinker and a fast do-er, with:
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Experience in Customer Success, Account Management, or a related role in atech startup, scale-up, or comparable (Enterprise) clients.
A proactive mindset: youdon’t waitfor problems to solve them.
You work as a leader in CSM: don’t have a proces yet?You create it. Running into the same challenges? You fix them.
Great comms skills. You cansimplify complex ideas for any audience.
Strategic thinking & commercial instincts. Spot opportunities and seize them.
Analytical skills: you lovedigging into customer data & feedback.
Astrong interest in energy, sustainability, and tech (Energy experience = big plus!)
Fluent English+ one other EU language (Dutch, French, or German preferred)
Experience with Hubspot, Mixpanel, Intercom, or BI tools is a plus.
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