LikeRemoteCustomer Engineer
from 🇧🇪 Belgium
As a Customer Engineer, you’ll be thekey playerin driving successfulproduct implementations from signature to delivery. With a customer centric mindset, you’ll lead the charge to ensure that every Azumuta customer is set up for success. You’ll leverage yourdeep product knowledge andcommunication skills to deliver an outstanding,hands-on customer experience, guiding them through every stage of theimplementation journey. We’re looking for a detail-oriented, proactive professional whothrives in fast-paced environments and is passionate about making sure customers get the most value from our solution.
🚀 What You’ll Be Doing:
Lead & deliver implementations – Act as the main point of contact for your assigned implementations, from kick-off to launch. Keep projects on schedule, proactively identifying risks or delays. Lead customer-facing implementation sessions & provide hands-on training sessions to customers, guiding them through key product features, workflows, and best practices, ensuring they have the guidance and resources needed to achieve a successful outcome.
Build product expertise – Become an expert on our product and use this knowledge to tailor the implementation to meet the specific needs of each customer, ensuring a smooth setup process.
Ensure exceptional customer experience – Deliver a world-class customer experience, addressing inquiries, resolving issues, and proactively ensuring that customers are fully supported throughout the implementation process.
Meet customers where they are – Travel to customer sites in Belgium (or internationally as we grow) when necessary, to strengthen relationships and provide tailored support.
Collaborate intensely with Go-To-Market & product teams to ensure fluent hand-overs and a streamlined client journey. Be the “voice of the customer” when discussing roadmap and product improvements.
Optimize & improve – Continuously analyze the implementation process and customer feedback to help refine procedures, resources and support materials for future implementations.
🎯You’d Be a Great Fit If You…
Have 3+ years of experience in aproject management, implementation or customer-facing role, ideally with aSaaS or tech focus.– You thrive in an environment where you're juggling multiple projects, managing timelines, and ensuring smooth delivery from start to finish.
Are a creative thinker - You don’t take no for an answer and are always looking for ways to provide successful solutions to customers.
Have a hands-on approach – You love being directly involved with customers, whether it’s through training, troubleshooting, or guiding them through complex implementation steps.
Are tech-savvy – You have a strong understanding of SaaS products and can quickly learn new technologies to drive product adoption and solve problems.
Excel at communication – You’re an effective communicator, able to explain complex ideas clearly to customers and work cross-functionally with internal teams.
Are detail-oriented – You have a keen eye for details and ensure that every project milestone is met with precision and care.
Fluent in Dutch, French & English
💜What’s In It for You?
On top of acompetitive salary, we offer a range of benefits to support your well-being and growth:
🍽Meal vouchers – Enjoy daily meal perks.
🏥Healthcare benefits – Including Alan daily care & hospitalization insurance.
⏳Flexibility & balance – Flexible hours with in-office collaboration (please note, this is not a remote position!).
💻Top-notch equipment – The best tools and tech to help you succeed.
🚀A key role in a fast-growing scale-up – Join an ambitious international team with endless learning and growth opportunities.
🎯Ownership & impact – Take on real responsibility and make a difference from day one.
🎉Fun & team spirit – Regular team-building activities and a vibrant company culture.
🍫Unlimited snacks & drinks – Because great work deserves great fuel!
👕Awesome Azumuta merch – Represent the team in style!
