BusinessOperations - Mail Production Specialist - 120019

Mindlance

🇺🇸 United States

On-site

Entry level

2 weeks ago

Position Purpose: To distribute incoming and outgoing correspondence

Education/Experience: High school diploma or equivalent. 3 months - 1 year of production related experience preferred.

• Open, sort and prepare incoming correspondence
• Scan incoming correspondence
• Record specified incoming documents
• Appropriately file imaged claims, appeals, adjustments and inferior quality imaged claims
• Generate and mail correspondence related to submission errors
• Able to lift totes weighing 35-40 pounds
• Mandatory overtime is required

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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Position Purpose: To distribute incoming and outgoing correspondence Education/Experience: High school diploma or equivalent. 3 months - 1 year of production related experience preferred. • Open, sort and prepare incoming correspondence • Scan incoming correspondence • Record specified incoming documents • Appropriately file imaged claims, appeals, adjustments and inferior quality imaged claims • Generate and mail correspondence related to submission errors • Able to lift totes weighing 35-40 pounds • Mandatory overtime is required
Story Behind the Need – Business Group & Key Projects
Health plan or business unit Team culture Surrounding team & key projects Purpose of this team Reason for the request Motivators for this need Any additional upcoming hiring needs?	Mailroom process Claims mails for enterprise departments Production based environment Hiring temps to have a flexible work force to meet the ever-changing staffing needs.
Typical Day in the Role
Daily schedule & OT expectations Typical task breakdown and rhythm Interaction level with team Work environment description	• Meet established department production and quality standards • Assist team members in other areas (in-office or remote) to align with business needs • Open, sort and prepare incoming documents • Image incoming paper documents • Maintain appropriate records, files and processing documentation • Assist team members in other areas to align with business needs
Compelling Story & Candidate Value Proposition
What makes this role interesting? Points about team culture Competitive market comparison Unique selling points Value added or experience gained	• What makes this role interesting? The mail sorting role is dynamic and engaging due to its fast-paced environment and the crucial part it plays in the logistics and delivery process. It offers the satisfaction of seeing tangible results daily and being a key part of ensuring communication and packages reach people efficiently. The physical and task-oriented nature of the job also makes it ideal for someone who enjoys staying active and organized. • Points about team culture: The team culture in a mail sorting environment is often collaborative, supportive, and driven by a shared goal of accuracy and efficiency. There is a strong sense of camaraderie, as team members often rely on each other to meet deadlines and maintain high standards. Many teams foster a respectful, inclusive environment where everyone's contribution is valued. • Competitive market comparison: Compared to similar entry-level roles in retail or warehousing, mail sorting tends offer less customer interaction (for those who prefer a behind-the-scenes role). • Unique selling points: Opportunity to work in a secure and well-established industry • Value added or experience gained: This role builds valuable skills in time management, organization, attention to detail, and teamwork. It also offers hands-on experience in logistics and supply chain operations—an area that continues to grow across many industries.
Candidate Requirements
Education/Certification	High School diploma	Preferred: 3 months - 1 year of production related experience
Licensure	N/A	Preferred:
Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: Attention to Detail Nice to haves: Previous Production experience Disqualifiers: Performance indicators: manual processing speed and accuracy
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1
2
3
Candidate Review & Selection
Shortlisting process Second touchpoint for feedback Interview Information Onboard Process and Expectations	Projected HM Candidate Review Date:	ASAP
Number and Type of Interviews:	1 – via MS Teams
Extra Interview Prep for Candidate:
Required Testing or Assessment (by Vendor):
Manager Communication Preferences & Next Steps
Background Check Requirements (List DFPS or other specialty checks here)	Meet the Centene Background check requirements
Do you have any upcoming PTO?	Any of the Supervisors below can conduct interviews or answer questions
Colleagues to cc/delegate	Kourtney Munger, Jacob P. Lewis, Andrea Pettus

BusinessOperations - Mail Production Specialist - 120019 · Mindlance

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