BusinessOperations - Data Entry 1 - 210025

Mindlance

🇺🇸 United States

On-site

Entry level

2 weeks ago

Position Purpose: Accurately enter and process member provider selection requests and all other administrative operational tasks.

Education/Experience: High school diploma or equivalent. 1+ years of data entry or general office experience.

• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately
• Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership
• Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process
• Track and report provider selection errors demonstrated by call center representatives
• Retrieve and process all incoming returned mail and fax requests
• Process all provider member Client-enrollment requests.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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• Track and process various change requests forms and doctor selection requests received through the member portal and other system queues timely and accurately • Process provider termination requests by performing membership moves and initiate termination letter requests to affected membership • Manually process provider selections for members unable to assign through the health plan’s auto •assignment systematic process • Track and report provider selection errors demonstrated by call center representatives • Retrieve and process all incoming returned mail • Process all provider and member first time claims
Story Behind the Need
What is the purpose of this team? Describe the surrounding team (team culture, work environment, etc.) & key projects. Do you have any additional upcoming hiring needs, or is this request part of a larger hiring initiative?	Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal. 2 open positions
Typical Day in the Role
Walk me through the day-to-day responsibilities and a description of the project (Outside of the Workday JD). What are performance expectations/metrics? What makes this role unique?	Purpose: Keying member/provider claims with high quality and focused on meeting productivity goal. Quality is 98.5% Production goals is 85%-100% meeting expectations. There is a ramp schedule that would ramp for 3 months at 60%, 80%,90%.
Candidate Requirements
Education/Certification	Required: HSD	Preferred:
Licensure	Required: No	Preferred:
Years of experience required: 1+ years of data entry or general office experience, Disqualifiers: No data entry experience, not having reliable internet speed, Additional qualities to look for: Healthcare data entry is preferred
Top 3 must-have hard skills stack-ranked by importance	1	Data Entry Experience / High attention to detail with accuracy / technical proficiency / organized
2	Independent work, no distractions (during work hours, candidate will be focused on data entry/high volume) fast paced, heavy workflow.
3	Works Remote without disruption and working internet (if internet goes down, use hotspot)
Candidate Review & Selection
Shortlisting process Candidate review & selection Interview information Onboard process and expectations	Projected Manager Candidate Review Date:	Within 24 hours
Type of Interviews:	Teams meeting CAMERA ON
Required Testing or Assessment (by Vendor):	AGECIES – please perform Typing test & computer literacy skills test prior to submittal
Next Steps
Do you have any upcoming PTO?
Colleagues to cc/delegate	Prest, Timothy , Sumpter, Randi

BusinessOperations - Data Entry 1 - 210025 · Mindlance

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