Business Analyst – ServiceNow HAM

Job Title: Business Analyst – ServiceNow HAM
Location: Remote
Job Description:
Overview:

We are seeking a highly skilled and experienced Business Analyst with 5+ years of hands-on ServiceNow experience, specifically in Hardware Asset Management (HAM). The ideal candidate will have a proven track record of designing, building, and rolling out HAM use cases, as well as a deep understanding of HAM architecture within the ServiceNow platform.
Key Responsibilities:

• HAM Strategy & Architecture
• Lead the design and architecture of ServiceNow HAM solutions aligned with business goals.
• Define and document HAM data models, lifecycle processes, and integration points.
• Collaborate with technical architects to ensure scalable and maintainable HAM implementations.
• Use Case Development & Implementation
• Gather and analyze business requirements to develop HAM use cases.
• Translate business needs into functional specifications and workflows.
• Configure and customize HAM modules to support asset lifecycle management, procurement, inventory, and disposal.
• Stakeholder Engagement
• Work closely with IT, procurement, finance, and operations teams to understand asset management needs.
• Facilitate workshops and meetings to drive consensus and solution adoption.
• Provide training and support to end-users and stakeholders.
• Process Optimization & Governance
• Identify opportunities to improve asset tracking, compliance, and cost control.
• Establish governance frameworks and best practices for HAM.
• Monitor and report on HAM KPIs and metrics.
• Documentation & Reporting
• Create detailed documentation including business requirements, process flows, and user guides.
• Develop reports and dashboards to provide visibility into asset data and performance.

Required Qualifications:

• 5+ years of experience with ServiceNow, with a strong focus on Hardware Asset Management (HAM).
• Proven experience in designing, building, and rolling out HAM use cases.
• Deep understanding of HAM architecture, including data models, lifecycle workflows, and integrations.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with ITIL processes and asset lifecycle management.

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist (Preferred Not Required) – HAM or equivalent.
• Experience with other ServiceNow modules such as SAM, CMDB, or ITSM.
• Familiarity with scripting and automation within ServiceNow.
• Background in enterprise IT environments or consulting.
• Previously worked in an agile environment
• Has used/worked with Jira ticketing platform