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A

Business Analyst I (S)

AAFES
🇺🇸 United States
On-site
Staff / Principal
1 week ago
  • calibration
  • MicroStrategy
1 week ago
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Not enough detail in this posting to match

Job Description

This is the entry level position in business analysis. The associate will develop a high degree of understanding of their assigned program. Under close supervision, they will extract data concerning their program and provide analysis of this data to associates. They will work extensively with stores, vendors, and HQ staff.

Job Qualifications

Three years of experience in making analysis, evaluations or other substantive determinations with regard to current and/or projected organizing/coordinating work.

or

Bachelor's and one year of experience in making analysis, evaluations or other substantive determinations with regard to current and/or projected organizing/coordinating work.

*Specific experience or skills may be required by the hiring manager depending on area where position is assigned.

Degree (one of):
  • BACHELOR OF BUSINESS ADMINISTRATION - Preferred
    • Major/Minor (one of):
  • BUSINESS ADMINISTRATION - Preferred
  • FINANCE - Preferred

    • Additional Qualifications/Requirements

             Work – Onsite (HQ – Dallas, Texas)
    • Candidates eligible for the Military Spouse Exemption may be considered for remote work
    • PCS Not Authorized/LSP Not Authorized

    Technical (Preferred/Required Skills/Systems):
    • MICROSOFT OFFICE PRODUCTS - Required
    • Knowledge of QA methodologies, interaction evaluation, defect taxonomy, sampling, calibration, and corrective-action management.
    • Ability to elicit requirements, map current and future-state processes, document business rules, write user stories, and define acceptance criteria.
    • Ability to validate, interpret, and communicate operational data, including QA scores, customer-satisfaction results, repeat-contact rate, transfer rate, handle time, resolution rate, and compliance findings.
    • Ability to distinguish symptom from cause and develop practical, measurable corrective actions.
    • Knowledge of the factors that affect customer effort, clarity, accuracy, empathy, timeliness, and first-contact resolution across voice and digital channels.

    Major Duties

    Cooperates and coordinates with other departments and contractors in the preparation of the analysis, research, design, development, conversion and implementation of programs, projects and/or systems.
    Compiles and prepares reports, graphs and charts of data developed.
    Supervises assigned associates.
    Performs other duties as assigned.

    Work Challenges

    Monarch System - Required to learn
    Microstrategy - Required to learn
    • Job Grade: 4
    • Job Tier: 1
    • Career Area: Retail Specialist
    • Supervisor: Yes
    • Job Type: Management
    • Number of Positions Remaining: 1

    Business Analyst I (S) · AAFES

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