Business Analyst

Business Analyst - Cincinnati, OH - Contract - $49-59 per HR

This position is for a Business Analyst with a focus on the life insurance domain, located in Cincinnati, OH. The role is a contract position requiring onsite presence and involves working with various business teams to gather and analyze requirements for a customer experience platform. The candidate should have experience with telephony and CRM technologies.

Key Responsibilities

• Collaborate with business teams to gather, analyze, and document requirements for platform implementation.
• Identify and define integration requirements with business architecture and external application teams.
• Facilitate sessions to discover new capabilities and assess business value for platform enhancements.
• Ensure alignment of requirements with enterprise architecture principles and existing applications.
• Assist development and testing teams to ensure successful validation of implemented functionality.

Qualifications

• Experience in the life insurance domain, specifically within contact center environments.
• Proficiency in gathering and validating business requirements for technology platforms.
• Experience with CRM and telephony technologies.
• Ability to facilitate requirement discovery and prioritize enhancements.
• Strong collaboration skills with development and testing teams.

Core Technologies

CRM | Telephony | Customer Experience Platforms

Contact Authorization

By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here (https://www.mitchellmartin.com/privacy-policy).

Benefits

Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)

Onboarding Expectations

Learn more about our Onboarding Process here (https://youtu.be/rjV_NFYjyY4)

EEO Statement

Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)

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