EI
Business Analyst
eTeam Inc.
🇨🇦 Canada
On-site
1 month ago
- Infor
- Maestro
- SQL
- Azure
- Databricks
- POS
- Change Management
- Jira
- Azure DevOps
- Visio
- Excel
- Agile
- Scrum
- CBAP
- Oracle
- Azure Data Factory
1 month ago
Work site: Toronto, CA (Onsite)
Job Description:
The ideal candidate will possess strong hospitality domain knowledge, hands-on exposure to PMS platforms such as **Opera, Opera Cloud, Infor HMS, Maestro, StayNTouch, or similar hotel management systems**, and a solid understanding of modern data and cloud technologies including **SQL, Microsoft Azure, and Databricks**.
Key Responsibilities:
Business Analysis & Requirements Management:
- Collaborate with business stakeholders across Front Office, Reservations, Housekeeping, Revenue Management, Sales, and Finance teams to capture business requirements.
- Analyze current-state PMS processes and define future-state workflows in Opera Cloud.
- Lead workshops, interviews, and process-mapping sessions with business and technical teams.
- Document business requirements, user stories, functional specifications, and process flows.
- Identify gaps between legacy Opera functionality and Opera Cloud capabilities and recommend solutions.
PMS Modernization & Transformation:
- Support end-to-end migration activities from Opera PMS to Opera Cloud.
- Participate in solution design discussions and provide business process guidance.
- Assist in defining data migration requirements, mapping rules, and validation criteria.
- Support integration analysis involving PMS, CRS, POS, Loyalty, Finance, and Reporting systems.
- Work closely with implementation vendors and internal technology teams throughout the project lifecycle.
Data & Analytics:
- Perform data analysis and reconciliation using SQL.
- Support data validation and migration testing activities.
- Collaborate with Azure and Databricks teams to understand data flows, reporting requirements, and downstream impacts.
- Assist in defining operational and analytical reporting needs during and after migration.
Testing & Quality Assurance:
- Develop test scenarios, test cases, and business validation scripts.
- Coordinate User Acceptance Testing (UAT) activities with hotel and business users.
- Validate migrated data, business processes, and integrations.
- Track defects and collaborate with technical teams to ensure timely resolution.
Change Management & Adoption:
- Support training material development and business readiness activities.
- Facilitate stakeholder communications and change adoption initiatives.
- Assist operational teams during deployment, hypercare, and stabilization phases.
Required Qualifications:
Experience:
- 5 years of Business Analysis experience.
- 3 years of experience in Hospitality, Hotels, Resorts, or Travel industry.
- Experience participating in PMS implementation, upgrade, or migration programs.
- Proven experience working with Opera PMS, Opera Cloud, or comparable hotel management systems.
Domain Knowledge:
- Strong understanding of hotel operations including:
- Reservations
- Front Desk Operations
- Housekeeping
- Revenue Management
- Guest Services
- Night Audit
- Property Financial Operations
Technical Skills:
- Strong SQL skills for data analysis and validation.
- Understanding of Microsoft Azure ecosystem.
- Exposure to Databricks, data lakes, and modern analytics platforms.
- Experience with API-based integrations and system interfaces.
- Proficiency with Jira, Azure DevOps, Visio, Excel, and reporting tools.
Preferred Qualifications:
- Prior experience with Opera Cloud migration programs.
- Knowledge of hospitality data models and reporting frameworks.
- Experience working in Agile/Scrum delivery environments.
- Understanding of cloud-based SaaS applications and modernization initiatives.
- CBAP, PMI-PBA, or similar Business Analysis certification is an asset.
Key Competencies:
- Strong stakeholder management and communication skills.
- Ability to translate business needs into actionable requirements.
- Analytical problem-solving mindset.
- Data-driven decision making.
- Cross-functional collaboration and facilitation skills.
- Experience managing business and operational impacts during transformation programs.
Nice-to-Have:
- Oracle Opera Cloud certification.
- Experience supporting luxury hotel, resort, or hospitality brands.
- Knowledge of Azure Data Factory, Databricks notebooks, and hospitality analytics reporting.
Business Analyst · eTeam Inc.