Vendor Manager

Job Description

What You’ll Do

• Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.

• Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed. 

• Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.

• Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.

• Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions. 

• Review vendor work for quality issues and manage service improvement plans.

• Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.

• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

What You Bring

• Bachelor's degree or advanced degree (where required)

• 3+ years of experience in related field.

• In lieu of degree, 5+ years of experience in related field.

Bonus Points

• Pharmacy, PBM, specialty pharmacy, prescription benefits, formulary, claims, medication management, or healthcare vendor experience -Highly Preferred

• Direct vendor management, supplier management, service delivery, account management, provider relations, or external partner ownership -Highly Preferred

• KPI, scorecard, dashboard, reporting, or performance management experience

• Experience holding external organizations accountable for performance, service levels, quality, or contract commitments.

• Knowledge of vendor governance practices, service level agreements (SLAs), corrective action plans (CAPs), and performance improvement methodologies.

• Experience identifying root causes, resolving complex operational issues, and implementing sustainable process improvements.

• Exposure to audits, compliance programs, regulatory requirements, or other highly regulated business environments.

• Strong analytical skills with the ability to translate data into actionable insights and recommendations for business leaders.

• Demonstrated success leading cross-functional initiatives and influencing stakeholders across multiple business areas.

• Experience supporting vendor implementations, operational transitions, or service delivery enhancements.

What You’ll Get

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community.

• Work-life balance, flexibility, and the autonomy to do great work   

• Medical, dental, and vision coverage along with numerous health and wellness programs.

• Parental leave and support plus adoption and surrogacy assistance   

• Career development programs and tuition reimbursement for continued education  

• 401k match including an annual company contribution  

• Learn more   

Where You’ll Work 

Our Hybrid Flex approach is built on presence with a purpose – giving you flexibility to work remotely with intentional in-person connection – that supports a workplace that’s flexible, connected, and future focused. 

In a Hybrid-Flex role, you’ll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you’ll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process. 

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.
 

Skills

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