Solution Deployment Manager

Within 1 month, you will:

• Become a Trello expert through our onboarding process
• Understand our product offering through training
• Master our platform and be able to support clients on basics requests through ticketing

Within 3 months, you will:

• Start to onboard your own new clients 
• Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to support
• Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

• Successfully ensure 360Learning platform deployment for new clients
• Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment  & troubleshooting
• Be able to pitch the value of the 360Learning platform
• Develop repeatable and scalable processes to improve project quality and delivery
• Support Strategic customers all along their contract from un expertise standpoint
• Deliver Professional Services to our existing customers base

Within 12 months, you will:

• Onboard another Solution Deployment Manager
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to strengthen the services proposed to our clients
• Deliver platform audits to clients
• Deliver professional services proposed in our Professional Service catalogue

The Skills Set

• Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Understanding and experience working with APIs, SSO configuration & troubleshooting 
• Solution-oriented, client-first mindset in everything you do
• Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
• Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,
• Fluent French and very good English proficiency (level B2)
• Enthusiasm for our culture explainedhere

What We Offer

• Compensation:Package includes base salary and a variable component 📈
• Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
• Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
• Corporate Social Responsibility: Review our CSR Charter:360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processeshttps://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Interview Process

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with Solution Deployment Manager Coach
• Case Study Meeting with 2 Solution Deployment Managers
• Clarification Meeting with our Head of Professional Services
• Culture Fit Meeting with our Chief Human Resources Officer
• Offer !
⇾ Get ready using our Knowledge Base:https://bit.ly/42H1ggC