CUSTOMER SERVICE COORDINATOR

TITLE:Customer Service Coordinator

POSITION OBJECTIVE: The Customer Service Coordinator is responsible for providing quick and outstanding customer service by handling assigned accounts per the detailed responsibilities, while adhering to corporate guidelines and processes.

QUALIFICATIONS:

• College degree preferred, minimum of high school diploma
• 1 – 3 years of relevant corporate work experience preferred
• Microsoft Office E-mails and Excel
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Process customer’s orders in AS400 system
• Track and review orders from order entry through to delivery using various reports
• Create new product codes and other data in system as needed to support customers
• Respond to inquiries in a timely manner with accuracy and friendliness
• Set up new customer information and route for approval and handling
• Enter sample requests and follow up as needed
• Review and handle any issues or problems with assigned accounts
• Review and act on daily reports as needed
• Follow company procedures to ensure company’s direction is consistent
• Ensure proper approvals are obtained and issues are escalated to handle problems in a timely and efficient manner
• Maintain proper records as required by company policy
• Special projects as deemed necessary by business demands
• Additional functions that may become necessary based on business demands

WORK ENVIRONMENT CONDITIONS SUBJECTED TO IN THIS POSITION:

• Ability to manage multiple projects simultaneously
• Excellent problem solving and communication skills
• Comfort with working under pressure in a fast-pac