Rental Administration Clerk

Job Title: Rental Administration Clerk

Reporting To: Manager

Location: Tecumseh, ON

Site: Enercare Syles

Rate of pay: $26.49 per hour - As per collective agreement

File number: 3702

Hours of Work: 40 hours per week - Monday to Friday, 8 AM - 4:30 PM

This position applies to UNIFOR Local 975. 

The primary responsibility of this role is the day-to-day completion of all asset retirements related to rental water heaters. 

Responsibilities: 

• Ensure the processing of Water Heater removal and buyout requests for customers is entered accurately and in a timely fashion 
• Ensure buyout and billing adjustments have been calculated and completed correctly. Correct all discrepancies as required. 
• Calculate and adjust rental billing as necessary for removals and buyouts where there has been a delay in processing, as required
• Reconcile any discrepancies on time
• Assist with all internal and external rental-related enquiries received by telephone, in person, or by any other means as required
• Assist and support with billing and rental inquiries from back office billing and call centre partners regarding rentals on customers’ accounts on demand
• Provide support to call centre and various other groups to help resolve rental-related issues on demand
• Place outbound calls to customers in an effort to understand and resolve billing-related issues as required
• Assist with filing of documents and other ad hoc clerical duties
• Act as a courteous and friendly central point of contact for both internal and external customers.
• Achieve defined productivity and performance measures consistently
• Undertake special projects and assignments as assigned 
• Ability to provide reporting and data analysis as requested by management
• Other duties as assigned by management

Qualifications:

• Experience with Service Titan, Clarify, and Excel is an asset
• Must be extremely flexible to handle the different scenarios that arise in dealing with customers, as well as the various daily functions.
• Ability to work independently with minimal supervision. 
• Able to prioritize workload independently with proven organizational skills.
• Proven communication skills to effectively interface with all internal and external contacts by telephone, letter, or in person. 
• Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
• Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
• Ability to maintain focus and work in a fast-paced, pressure-filled team environment
• Grade 12 completion
• Post-secondary education is preferred
• Ability to work independently with minimal supervision.