Senior Product Manager

Role: Senior Product Manager, Water

Status: Regular, Full-Time

Reports to: Director, Product Management

Department: Product & Marketing

Location: Hybrid – Birchmount (Markham)

Compensation:  $98,248 - $144,425 

Role Overview

The Senior Product Manager, Water is accountable for the commercial performance and lifecycle execution of Enercare’s Water portfolio (Water Heater, Water Purification) product offerings.

This role translates enterprise product strategy into pricing, offer design, GTM execution, and retention levers, ensuring plans and electrical services drive sustainable growth, margin, and multi‑product household penetration.

The Sr Product Manager leads a team of three (2 PMs, 1 Analyst) and serves as the primary connector between product strategy and frontline execution.

Key Responsibilities

• Own P&L performance for water heater and water purification, delivering against revenue, margin, and retention targets.
• Execute pricing strategy, offer architecture, and lifecycle optimization within portfolio guardrails.
• Drive unit additions, renewal lift, and churn reduction through data‑driven offers and experience improvements.
• Lead monthly and quarterly performance reviews; own forecasts and variance explanations.
• Lead portfolio‑specific initiatives that increase multi‑product household penetration.
• Translate VOC, field, and call‑centre insights into quarterly and annual execution roadmaps.
• Ensure regulatory, certification, installation, and service‑readiness requirements are executed for all offerings.
• Partner with Sales, Marketing, Field, Call Centre, Finance, and Supply Chain to deliver GTM plans and enablement.
• Lead, coach, and develop a high‑performing product team (2 PMs, 1 Analyst).
• Build strong execution discipline, commercial acumen, and cross‑functional leadership capability.

Success Metrics (How This Role Is Measured)

• Water Heater and Purification revenue growth and margin expansion
• Reduction in churn and increase in customer lifetime value
• Market share gain in total water portfolio
• Multi‑product household attach rate
• Forecast accuracy (units, margin, renewals)

Qualifications

• 8+ years experience in product, portfolio, or category management
• Strong financial literacy with direct experience managing a product P&L and leading business development
• Strong analytical and strategic thinking skills; comfortable working with data to drive decisions.
• Proven success in home services or recurring‑revenue businesses
• Demonstrated people leadership (PMs / Analysts)
• Experience operating in multi‑vendor, services‑led environments
• Strong executive and frontline communication skills
• Bachelor’s degree required; MBA or equivalent an asset.