GSOC Intelligence Manager (Program Manager)

Crisis24 is seeking aGSOC Intelligence Manager (Program Manager)with strong global intelligence and travel risk experience to lead a team of analysts supporting a dedicated 24/7 Global Security Operations Center.

This role serves as a key liaison between Crisis24 and the client, overseeing daily GSOC operations, intelligence delivery, incident response, team development, and program performance.

What You’ll Do

• Lead and mentor a team of GSOC analysts
• Oversee 24/7 intelligence operations, incident response, and crisis management
• Set priorities and ensure timely delivery of intelligence products and client requirements
• Develop and maintain SOPs, protocols, and operational processes
• Provide intelligence briefings and reporting to client security and business leaders
• Serve as a trusted client liaison and anticipate evolving security needs
• Monitor program metrics, quality, and performance
• Support hiring, training, scheduling, performance management, and team development
• Backfill analyst shifts as needed
• Collaborate with Crisis24’s global intelligence and security teams

What You’ll Bring

• Bachelor’s degree required; Master’s preferred
• 7+ years of experience in intelligence analysis, threat assessment, incident response, or related security operations
• Previous24/7 GSOC experience strongly preferred
• Experience leading or mentoring analysts
• Strong intelligence research, analytical, writing, and briefing skills
• Experience managing client relationships and presenting to senior stakeholders
• Strong problem-solving, organization, and communication skills
• Ability to work independently in a fast-paced environment
• Foreign language and international travel experience preferred
• Proficiency with Microsoft Office; Google Earth/Maps experience a plus