Customer Service - Consumer Services Representative

KEY ACCOUNTABILITIES

• Effectively process and track orders, returns. 
• Handle customer issues in a timely and efficient manner.  
• Responding to inquiries through phone and email.
• Communicate and follow up with customers to confirm resolution.
• Work closely with differentdivisions such as the Distribution Centre, credit and claims department.

KNOWLEDGE, SKILLS, AND ABILITIES

• College diploma.
• A minimum of 1-2years’ experience in a similarrole.
• Service oriented.
• Strong communication skills.
• Ability to provide solutions.
• Work well within a team.
• Bilingualism (French and English).