Representative, Digital Operations

What We Do – Accountabilities

• Assures the operational support of existing accounts to achieve sales and profitability goals
• Assures exceptional service to existing accounts.
• Assures open lines of communication between order management, the retailer and the brand.
• Assures effective partnering with cross functional teams such as Sales, Digital Lifecycle Management, Costing, Demand Planning and Sales Planning for sales forecasts

Essential Functions

• Responsible for operational set-ups for eCommerce/Dropship business such as our own.com sites and external accounts.
• Monitor pricing, product attributes, and digital assets for accuracy and compliance with brand standards on own.com sites and external accounts.
• Work with Digital Lifecycle Management Team to ensure all product attributes, digital assets, and copy are correct in upstream systems.
• Monitor and assist Sales with pricing and price holds for drop ship accounts. Clear pricing issues as they arise in a timely manner.
• Conduct web audits to ensure styles go live online when available in our Distribution Centers.
• Provide weekly reports to Sales pertaining to inventory, market pricing, and site audits through excel/BI platforms.
• Assist on  eCommerce/Dropship CORPIs as applicable
• If supporting Digital Marketplaces - Facilitate immediate resolution of any order problems with the Merchandiser, Service Manager, Account Director, Account Executive, customer, Warehouse, or EDI Department.

Preferred Qualifications & Education

• Bachelor’s degree, or equivalent combination of education and work experience
• Minimum of 0-2 years retail sales or wholesale experience
• Excellent verbal communication and presentation experience
• Ability to prioritize tasks and work in a fast pace environment
• Strong partnering skills; problem solving and analytical skills
• High attention to detail
• Microsoft Office Products
• SAP and/or BI Experience a Plus

Physical Requirements and/or Environment

• Office/ Cube