Team Member

• Competitive pay + Amazing Perks!
• Hours: Real contracts from 8–35 (no zero‑hour contracts)
• Paid breaks
• Rewards platform
• 50% off food & soft drinks (you + 3)
• Pension & Life Assurance
• Company Sick Pay
• Career development opportunities
• Uniform provided 

Bring the fun, deliver the service. 

As a Team Member, you’ll be the friendly face on the floor - making customers feel welcome, serving great food & drink, and keeping the buzz alive from first hello to final game. You’ll follow clear standards, support across different areas, and escalate issues when needed. 

Your Impact: 

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: helpcustomers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene,licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed—Front of house, floor, Food & Beverage, cleaning—so service flows smoothly. 

You’ll Bring: 

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful. 
• Pace & focus in a busy environment; organised with good attention to detail. 
• Team player energy - clear communication and willingness to learn on shift. 
• Experience:previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.