Sales Desk Manager

Dealership:

Bryan Chrysler Dodge Jeep Ram - Sales Desk Manager

AtBryan Chrysler Dodge Jeep Ram, we don't just sell vehicles, we create exceptional customer experiences and develop automotive leaders. As part ofLithia & Driveway, one of North America's largest automotive retailers, we're looking for a provenSales Desk Manager who thrives in a fast-paced environment and knows how to drive performance while developing a high-performing sales team.

If you're passionate about desking deals, coaching sales professionals, and helping a growing dealership reach the next level, this is your opportunity.

Why Join Our Team?

Bryan Chrysler Dodge Jeep Ram is a high-volume, growth-focused dealership serving the heart of Aggieland. With a strong reputation, loyal customer base, and support from one of the largest automotive groups in the country, you'll have the resources, inventory, and career opportunities to maximize your success.

• Career advancement opportunities across more than 300 dealerships nationwide
• Industry-leading leadership development and training programs
• A performance-driven culture that rewards excellence
• The opportunity to make a direct impact on store growth and profitability
• Comprehensive benefits package including Medical, Dental, Vision, 401(k), Employee Stock Purchase Plan, PTO, and more

What You'll Do

TheSales Desk Manager plays a critical leadership role in driving dealership sales performance, profitability, and customer satisfaction. This position partners closely with Sales Consultants, Finance Managers, and dealership leadership to structure competitive deals, coach the sales team, and ensure every customer receives an outstanding experience.

• Desk and structure vehicle transactions to maximize profitability while maintaining a customer-focused approach
• Partner with Sales Consultants throughout the sales process to improve closing ratios and customer satisfaction
• Review and approve pricing, trade valuations, lender programs, and payment options
• Assist customers with vehicle selection, negotiations, and deal presentations when needed
• Drive sales volume, gross profit, and customer retention objectives
• Monitor showroom traffic, appointments, lead management, and CRM performance
• Coach, train, and develop Sales Consultants through daily engagement and mentorship
• Conduct sales meetings focused on accountability, process improvement, and results
• Collaborate with Finance Managers to ensure smooth transactions and timely deliveries
• Monitor inventory levels, aging units, and merchandising strategies
• Resolve escalated customer concerns professionally and effectively
• Support recruiting, onboarding, and developing top-performing sales talent
• Maintain accurate sales forecasting, reporting, and operational compliance

What You'll Bring

• 3+ years of automotive sales leadership experience in a franchised dealership environment
• Strong experience desking deals and driving dealership profitability
• Proven ability to develop and motivate high-performing sales teams
• Deep understanding of financing options, lender programs, and trade appraisals
• Strong leadership, communication, and negotiation skills
• Experience utilizing CRM, DMS, and desking software
• Ability to analyze performance metrics and execute action plans
• Customer-focused mindset with excellent problem-solving skills
• Professional demeanor and strong business acumen
• Valid driver's license with an acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.