Branch Operations Executive
- Change Management
Not enough detail in this posting to match
A.Position Overview
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Position Title |
Executive/Senior Executive |
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Department |
Zone Operations |
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Level/ Band |
Executive/Sr. Executives |
B.Role Summary (Please specify the few lines one the overall role expectation and delivery)
Daily MIS supporting to the Branch for driving:
oIssuance
oS2S
oOpportunity analysis
oCoordination with AOH-TOH on a regular basis for various MIS and other requirement if any required .
oCoordination with other HO stakeholders for various MIS/Reports etc.
oCollating of issuance related feedbacks on a regular basis from the stakeholders.
oPreparing monthly dashboards/
oPreparing presentation as and when required for review purpose
C.Organizational Relationships
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Reports to |
Senior Manager |
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Supervises |
Nil |
D.Job Dimensions
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Geographic Area Covered |
Pan India |
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Stakeholders Internal |
All Ops, HR,IT etc |
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External |
Vendors |
E.Key Result Areas ( In Bullet points )
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oS2S Drive : Support the Branch team with daily S2S updates oSupport the Branch with Opportunity analysis from walk in/Outcall oIssuance Drive : Track daily BOD pending details and share the same with all stakeholders oCollate the feedback of resolve commitments oShare the EOD updates on NB Pending cases oBranch Mapping & Head count: share the mapping details with allied dept on a monthly basis or as and when there is a change oOutcall data upload in Ubona every month post coordinating with HO S2S team. oPrepare monthly /YTD dashboards oSurrender Retention: Provide assistance to Branches in coordination with HO BCT team if any requirement oAny other MISC MIS requirement as required by Sr.Management |
F.Competencies (Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)
·Process Orientation 2
·Customer & Consumer Engagement And Experience in a Hybrid World 2
·Effective Communication 3
·People Management 2
·Attention To Details & Solution Orientation 1
·Change Management 1
o
G Skills Required
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Technical |
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Behavioral * |
Essential |
Desired |
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Interpersonal skills |
· |
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Communication skills |
· |
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Creative thinking skills |
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· |
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Supervising/Leadership skills |
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· |
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Teamwork Skills |
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Influencing skills |
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Relationship Building skills |
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Decision making skills |
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H Incumbent Characteristics
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Essential |
Desired |
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Qualification |
Graduation |
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Experience |
2-3 Years in the area of MIS management |
Branch Operations Executive · Tata AIA Life Insurance