Branch Operations Executive
- Change Management
Not enough detail in this posting to match
A. Position Overview
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Position Title |
Executive/Senior Executive |
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Department |
Zone Operations |
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Level/ Band |
Executive/Sr. Executives |
B. Role Summary (Please specify the few lines one the overall role expectation and delivery)
Daily MIS supporting to the Branch for driving:
o Issuance
o S2S
o Opportunity analysis
o Coordination with AOH-TOH on a regular basis for various MIS and other requirement if any required .
o Coordination with other HO stakeholders for various MIS/Reports etc.
o Collating of issuance related feedbacks on a regular basis from the stakeholders.
o Preparing monthly dashboards/
o Preparing presentation as and when required for review purpose
C. Organizational Relationships
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Reports to |
Senior Manager |
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Supervises |
Nil |
D. Job Dimensions
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Geographic Area Covered |
Pan India |
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Stakeholders Internal |
All Ops, HR,IT etc |
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External |
Vendors |
E. Key Result Areas ( In Bullet points )
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o S2S Drive : Support the Branch team with daily S2S updates o Support the Branch with Opportunity analysis from walk in/Outcall o Issuance Drive : Track daily BOD pending details and share the same with all stakeholders o Collate the feedback of resolve commitments o Share the EOD updates on NB Pending cases o Branch Mapping & Head count: share the mapping details with allied dept on a monthly basis or as and when there is a change o Outcall data upload in Ubona every month post coordinating with HO S2S team. o Prepare monthly /YTD dashboards o Surrender Retention: Provide assistance to Branches in coordination with HO BCT team if any requirement o Any other MISC MIS requirement as required by Sr.Management
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F. Competencies (Please add relevant competencies . Competencies to be filled as per the Competency dictionary only)
· Process Orientation 2
· Customer & Consumer Engagement And Experience in a Hybrid World 2
· Effective Communication 3
· People Management 2
· Attention To Details & Solution Orientation 1
· Change Management 1
o
G Skills Required
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Technical |
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Behavioral * |
Essential |
Desired |
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Interpersonal skills |
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Communication skills |
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Creative thinking skills |
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· |
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Supervising/Leadership skills |
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Teamwork Skills |
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Influencing skills |
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Relationship Building skills |
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Decision making skills |
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H Incumbent Characteristics
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Essential |
Desired |
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Qualification |
Graduation |
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Experience |
2-3 Years in the area of MIS management |
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Branch Operations Executive · Tata AIA Life Insurance