Senior Data Services Associate

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Senior Data Services Associate (Authorizations Specialist) on the MRR team, you’ll own the preauthorization workflow for insurance-eligible orders. Your work directly impacts order progression and customer timelines by ensuring insurance approvals are secured and documented accurately.

You will become a subject matter expert in authorization workflows, payer requirements, and internal systems, applying this knowledge when reviewing and processing orders to ensure accurate documentation and progression. This is a high-volume, data processing-based role. You will work within defined workflows and performance standards, touching a high volume of authorizations per shift while maintaining strong accuracy and documentation quality. The work is structured and repetitive, but high impact, where precision, speed, and clean data are critical.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Request and track preauthorizations for insurance-eligible orders in alignment with payer requirements
• Upload authorization details into the order processing platform and attach documentation to the correct order and patient record
• Update order status to continue processing upon approval or cancel appropriately if authorization is denied or not obtained
• Validate active insurance status at final API check prior to order progression
• Process inbound faxes related to authorization documentation and ensure proper system attachment
• Conduct outreach to customers when insurance coverage is nearing expiration, when applicable
• Meet or exceed daily production targets while maintaining high documentation accuracy
• Minimize downstream rework by ensuring clean data entry and complete documentation
• Escalate payer-related discrepancies, missing documentation, or API mismatches to the appropriate team lead
• Collaborate with internal teams to support workflow continuity and optimize processes
• Support additional operational workflows when queue stability allows, completing cross-training and assisting other teams as needed

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr .

• An analytical and detail-oriented thinker with strong focus and precision
• Comfortable working in structured environments with repetitive workflows that require sustained attention
• Able to validate information and follow defined processes without frequent supervision
• Confident escalating issues and resolving discrepancies proactively
• Comfortable working remotely with a reliable internet connection and distraction-free workspace
• Enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
  

YOU HAVE…

• 2 years of experience in insurance authorizations, insurance verification, healthcare operations, revenue cycle, or high-volume data processing roles
• Experience requesting and tracking insurance preauthorizations across multiple payer portals and communication channels
• Strong working knowledge of documentation requirements for payer submissions
• Proven ability to manage production-based performance expectations and daily output targets
• Highly accurate data entry skills with minimal documentation errors
• Experience working within structured order management or case management systems
• Strong written and verbal communication skills
• Ability to work autonomously while collaborating with cross-functional teams