Pharmacy Liaison, CPhT

🌟 Pharmacy Liaison – NY State 🌟

Onsite - Albany, NY | Full Time - Monday through Friday

The Company is seeking ahighly motivated, self-starter who is looking for a challenging career with afast-growing company in specialty pharmacy management services.
✅ Critical to this position is a person who canwork independently and establishstrong, credible relationships with patients, clinicians, and internal Shields staff.
Applicants should be:
✨Results-oriented with a positive outlook
✨ Focused onhigh patient quality and service
✨ Detail-oriented with strongadministrative/organizational skills

You should be:
🤝 Mature, approachable, professional, and comfortable interacting bothin-person and on the phone
🔒 Reliable, tolerant, and determined
💬 An empathetic communicator who cansee things from the other person’s point of view
👥 Most importantly, ateam player in a close-knit environment

💊 Role Overview

Providesintegrated support to patients and pharmacists with ahands-on approach to total quality patient care.
You will:
✔ Work closely with patients to deliver afull continuum of medication adherence support using our tools and applications
✔ Encourage patients of specialty clinics to utilize pharmacy services for superior care
✔ Seamlessly integrate with theclinic team (doctors, nurses, staff) as you’ll be located in one of the medical center clinics

🛠 Job Duties

• 🌟 Provide“legendary” care to hospital patients with custom medication management services
• 👩‍⚕️ Work alongside hospital clinicians to serve patientsface-to-face and over the phone
• 📚 Educate prospective pharmacy patients on how hospital services improve care
• 🛍 Support outpatient retail and specialty prescription needs
• 📈 Grow the specialty pharmacy’s patient population
• 🔄 Ensure patients stay on track with medication regimens (outbound check-ups, securing refills, etc.)
• 📞 Communicate effectively with the centralized Patient Service Center regarding reports and lists
• 🔍 Help develop new processes for smooth operations and patient care
• ❄ Identify medications requiring special storage (hazardous/refrigerated)
• 🧰 Identify necessary supplies (sharps containers, syringes, alcohol swabs, Band-Aids)
• 📥 Answer, resolve, and triage inbound inquiries
• ☎ Perform refill reminder calls under pharmacist supervision
• 💳 Resolve insurance issues, assist with prior authorizations (PAs), and financial assistance
• 🖥 Ensure accurate documentation in all systems
• 📊 Manage and update data using database applications
• 💡 Apply observations to improve productivity, quality, and service standards
• 🔄 Identify trends, resolve problems, recommend improvements
• 🚀 Actively participate in process improvement initiatives
• 🤝 Act as a value-added business partner to stakeholders
• 🔐 Protect organization’s value by maintaining confidentiality
• 📚 Update knowledge through education, publications, and networking
• ✅ Willing to dowhatever is necessary for the betterment of the Company
• ➕ Other duties as assigned

📚 Experience / Education

• Required Licensure/Certification: Experienced pharmacy technicians; CPhT preferred but not required
• Years of Experience: Required 2 years; Preferred 3–5 years as a Pharmacy Technician
• Education: High School Diploma or GED required

🧠 Skills

• Strong interpersonal communication
• Ability to work independently and demonstrate good judgment
• Excellent verbal and written communication
• Highly proficient in Microsoft Office (Excel & Word)
• Quick learner of new software programs
• Strong organizational/administrative skills

💎 Traits

• Organized, high-integrity, attention to detail
• Dependable, quality-focused, empathetic
• Good listener and communicator

⚡ Other

• Energetic, highly motivated, team player
• Discretion and confidentiality essential

🏥 Specialties

Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus

For New York State Residents: This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $62,353.20 and $64,000.00 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.

California residents employed by or applying for work at Shields have certain privacy rights. Please review our:California Workforce Privacy Notice andPrivacy Policy.  

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.