EI
Blue Yonder WMS Techno-Functional Consultant
eTeam Inc.
🇺🇸 United States
On-site
4 weeks ago
- ERP
- SQL
- ITIL
4 weeks ago
Job title: Blue Yonder WMS Techno-Functional Consultant
Work Location: Plano, TX 75024
Key Responsibilities:
- Lead end-to-end Blue Yonder WMS L2/L3 application support across warehouse sites.
- Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support.
- Act as the primary onshore contact for customer communication, escalations, and service governance.
- Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery.
- Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors.
- Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives.
- Guide offshore teams, strengthen knowledge management, and ensure operational readiness.
Required Skills:
- 10 years of WMS experience, including hands-on Blue Yonder WMS experience.
- Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge
- Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes.
- Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications.
- Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows.
- Strong understanding of ITIL-based AMS operations, SLA management, and service management tools.
- Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.
Blue Yonder WMS Techno-Functional Consultant · eTeam Inc.