Customer Success Manager

About Blee

Smart, fast, and collaborative compliance reviews

Tech description:

Job description:

**Why Blee:**

Blee is an AI-first marketing content compliance platform. PayPal, NerdWallet, Brex, and Hims & Hers already trust us. We're YC-backed, founded by an ex-Adobe marketing ops leader and former lawyer, and we're defining a category that didn't exist two years ago—across Fintech, Financial Services, CPG, Travel, and Life Sciences..

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With offices in San Francisco and New York, we value in-person work but offer remote-opportunities for the right people. No matter where you join us, you can expect quarterly off-sites and opportunities to join other offices when you feel it’s important. You’ll be joining a team that values clarity, ownership, and shared responsibility—and is focused on building something that genuinely improves how teams work.

**Job Overview:**

This is a Customer Success Manager role for someone who wants to own enterprise relationships end-to-end. You will manage a book of accounts, some starting during implementation, to drive adoption, retention, and expansion while serving as the primary point of contact for some of the world's most recognizable brands.

**What You'll Do**

- Own customer relationships – Serve as primary point of contact for accounts post-implementation and partner during implementation to ensure continuityt

- Run recurring customer meetings – Gather feedback, surface roadblocks, and share product updates

- Monitor account health – Usage metrics, stakeholder engagement, support trends, and NPS

- Drive adoption – Identify underutilized features, create ongoing adoption plans, and coordinate continued training post-implementation

- Partner in the renewal process – Make sure that renewals don’t sneak up on the company, identifying expansion opportunities throughout the relationship

- Manage escalations – Triage issues, coordinate with Engineering and Product, communicate timelines

- Conduct quarterly business reviews – Demonstrate ROI to executive sponsors

- Build customer success plans – Define outcomes, milestones, and review cadences

**Who You Are**

- 3–5 years of enterprise Customer Success or Account Management experience in an early stage B2B SaaS start-up

- Proven success managing and growing multi-million dollar enterprise accounts

- Strong executive communicator, comfortable engaging VPs, GCs, and CMOs

- Experience in legal tech or a JD preferred

- Commercially minded with a track record of retention and expansion

- Data-driven, using adoption metrics and ROI to guide customer outcomes

- Relationship-oriented and trusted as a strategic partner to customers

- Calm under pressure and effective at managing escalations

**How We Work:**

We have offices in New York and San Francisco and value in-person collaboration, but we're open to remote for the right person. Wherever you're based, expect quarterly off-sites and the chance to spend time in our other offices when it matters.

**What You’ll Get:**

- Competitive salary and equity package

- Quarterly get-togethers

- Fully paid medical, dental, and vision insurance

- Free access to OneMedical

- Company-paid life insurance

- Company-sponsored 401k

- Unlimited PTO (with mandatory 15 days off)

- Financial support for work-adjacent learning opportunities

- Leaders who say “yes” more often than no to whatever helps make you more successful

_Blee is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law._

_Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time_