Fraud & Compliance Analyst

About Bits

Bits is a UK fintech company offering credit card and other credit products to help customers take control of their financial future.

About the Role

We're looking for a detail-oriented Fraud & Compliance Analyst to join our team. You'll play a critical role in protecting our customers and the business through fraud prevention, dispute management, regulatory compliance, and customer escalation handling.

Key Responsibilities:

Fraud & Financial Crime

• Detect, investigate, and prevent fraudulent activity across customer accounts and transactions
• Monitor and respond to fraud alerts, identifying patterns and emerging threats
• Conduct Enhanced Due Diligence (EDD) on higher-risk customers
• Prepare and submit Suspicious Activity Reports (SARs) as required

KYC & AML Compliance

• Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks
• Manage ongoing monitoring and periodic reviews of customer risk profiles
• Support AML reporting and regulatory submissions
• Maintain accurate records and documentation for audit purposes

Disputes & Chargebacks

• Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end
• Investigate disputed transactions, gather evidence, and prepare representment documentation
• Track dispute outcomes and identify root causes to reduce future chargebacks

Customer Escalations & Complaints

• Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases
• Review and respond to CIFAS markers and data-sharing requests
• Work with internal teams to resolve complex customer issues

Policy & Audit

• Evaluate and update fraud, AML, and compliance policies
• Support internal and external audits with third-party vendors
• Contribute to process improvements and automation initiatives Requirements

• 1-3 years' experience in fraud, compliance, disputes, or financial crime within fintech or financial services
• Understanding of UK AML regulations, KYC requirements, and FCA expectations
• Experience with chargeback management (Visa/Mastercard dispute processes)
• Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk)
• Strong analytical and investigative skills with excellent attention to detail
• Ability to work independently and manage competing priorities

Desirable

• Experience handling FOS complaints
• Knowledge of Consumer Duty and TCF principles
• ICA or similar compliance certification