Support Coordinator

Support Coordinator

Schedule: 7:00 a.m.- 3:30 p.m. Monday through Friday with occasional overtime

General Summary

Responsible to process a high volume of shipping containers for external customers.

Will also maintain records, perform computer data entry, and provide departmental support as needed.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

·         Inspect boxes used to ship biological products, remove packing materials, and refurbish those that are gently used.

·         Breakdown and destroy boxes that appear to be contaminated and/or unusable.

·         Prepare new boxes for customer sample submission.

·         Prepare correspondence, reports, and records as directed.

·         Assist with coordination of departmental communications and activities.

·         Maintain strict adherence to Standard Operating Procedures (SOPs) and policies.

·         Maintain departmental supplies within established inventory levels.

·         Perform computer data entry.

·         Adhere to all safety, regulatory, and quality requirements

·         Participate in continuing education and attend meetings as required.

·         Assist with training and/or mentoring of new employees and/or volunteers.

·         Participate in team-oriented work projects for the development and implementation of validations, process improvements, and Standard Operating Procedures (SOPs).

Performs other duties as assigned.

Non-Essential Tasks

·         Assist other departments with support as needed.

Education

Required Minimum Education

Requires a high school diploma or general equivalency diploma.

Preferred Education

Licenses and/or Certifications

Experience

Required Minimum Experience

·         No prior specific work experience required.

Preferred Experience

·         Prefer clerical work experience.

·         Prefer experience on assembly line

·         Prefer experience in shipping and logistics

Experience Exception to Education

Knowledge

·         Must acquire a working knowledge of department procedures.

·         Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, and PowerPoint.

·         Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Skills

·         Must be able to do light typing.

·         Must have excellent telephone and/or email etiquette skills.

·         Must be able to write legibly.

Abilities

·         Must be able to keep information confidential.

·         Must be neat in appearance and well groomed.

·         Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

·         Must be able to work with interruptions and perform repetitive tasks.

Working Environment & Travel Requirements

Works in a well-lighted, air conditioned and heated office.

May be exposed to electrical and chemical hazards and other conditions common to an office environment.

May be required to work at any time of the day, evening or night during the week or weekend to include being on-call. Occupational Exposure Assignment - Category II

Physical Requirements

Will sit, stand, walk, and bend during working hours.

Requires to reach, lift and carry up to 20 lbs

Requires manual and finger dexterity and eye-hand coordination.

Requires normal or corrected vision and hearing corrected to a normal range.

Will require walking, bending, and prolonged sitting and/or standing during work hours.

Required to lift and carry relatively light materials.

Required to lift while loading, unloading, and restocking.

Will be required to stand for a long period of time.

Requires face to face interaction with co-workers and/or others.

Requires ability to work with onsite equipment and observing work processes.