LH
Bilingual Patient Services Representative Call Center
LCH Health and Community Services
🇺🇸 United States
On-site
3 days ago
- EHR
- triage
- HIPAA
- Health insurance
3 days ago
- Paid Holidays
- 403(b) with Employer match
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are proud to provide integrated, person-centered services in abilingual and bicultural environment, helping to drive better outcomes for the communities we serve.
About the RoleWe’re seeking a Patient Services Representative (PSR) for our call center to deliver excellent customer service over the phone and occasionally at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.
What You’ll Do
- Answer incoming calls, schedule appointments, and route inquiries
- Register patients and maintain accurate records in the EHR
- Verify insurance and assist with updates (including PCP selection)
- Manage voicemails, patient portal messages, and schedule changes
- Coordinate patient needs with clinical staff and follow triage protocols
- Support patient flow and overall front office operations
- Maintain confidentiality and HIPAA compliance
- Full-time role with requiring a minimum of two evening shifts per week
- Bilingual Spanish/English required
- High school diploma or equivalent
- Valid driver’s license (PA, DE, or MD)
- Customer service experience (healthcare preferred)
- Experience with EHR systems and Microsoft Office
- Strong communication and customer service skills
- Organized, detail-oriented, and able to multitask
- Problem-solving mindset with ability to assist patients effectively
- Team player who thrives in a fast-paced environment
- Mission-driven organization serving diverse communities
- Supportive, team-oriented environment
- Opportunity to make a meaningful impact on patient care
Bilingual Patient Services Representative Call Center · LCH Health and Community Services