Technical Support Specialist

Beyond Impact is a leading Managed Service Provider (MSP) delivering top-tier IT solutions, security, and support to businesses. As a Microsoft Partner and a provider of Secure365 solutions, we specialize in managed infrastructure, endpoint security, and user protection.

We are looking for aTechnical Support Specialist to join our growing team. This role will provide frontline support for our customers, ensuring their Windows environments, Microsoft 365 services, and security tools (Kaseya User and Endpoint products) are running optimally.

Key Responsibilities:

• ProvideLevel 1 & 2 technical support forWindows Desktop and Windows Server environments, troubleshooting hardware, software, and network-related issues.
• Manage and supportMicrosoft 365 services, including email (Exchange), Teams, SharePoint, and OneDrive.
• Administer and troubleshootKaseya User and Endpoint products, including security monitoring, patching, and automation.
• Respond to and resolvecustomer tickets in a timely manner using our ticketing system (Autotask).
• Assist in deploying and configuringworkstations, Windows servers, security solutions, and remote access tools.
• Monitor and maintainWindows Server environments, including basic administration, patching, and performance troubleshooting.
• Educate and assist end-users on best practices for security and technology use.
• Document resolutions and maintainaccurate customer records in our knowledge base.

✅Windows Desktop & Server Experience:

• Troubleshooting and configuring Windows 10/11.
• SupportingWindows Server (Level 1 & 2), including Active Directory, DNS, DHCP, and Group Policy.
  ✅Microsoft 365 Administration:
• Familiarity with Exchange, Teams, OneDrive, SharePoint, and security/compliance settings.
  ✅Kaseya User and Endpoint Management:
• Experience managing patching, remote access, and security tools within Kaseya.
  ✅IT Troubleshooting & Support:
• Ability to diagnose and resolve software, hardware, and networking issues efficiently.
  ✅Customer Service Mindset:
• Strong communication skills and ability to assist non-technical users.
  ✅Documentation & Ticketing Systems:
• Experience using IT ticketing systems (Autotask preferred).

Preferred but not required:

• Experience withIntune, backup solutions, and security best practices.
• Knowledge offirewall, networking, or endpoint protection tools.
• IT certifications such asAny Microsoft Certifications, Kaseya Certifications, etc.

All your information will be kept confidential according to EEO guidelines.