Quality Analyst - Safer Gaming F/M

WE ARE BETCLIC 🎯 

Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology. 

WHY JOIN US? 🚀 

At Betclic, success comes from passionate and committed teams. Here’s why you’ll love working with us: 

💡An international and creative environment where every project is an opportunity to innovate 

📈Hypergrowth that brings new challenges and development opportunities every day 

🏡A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us.  

🌟A unique and friendly atmosphere, with 1,300 employees across 5 countries and our headquarters in Bordeaux 

Are you passionate about sports and tech? Join us and help shape the future of online gaming! 

ENTER THE GAME 🎮

To support Betclic’s growth, we are looking for a new analyst, to join our Operational Excellence team in the Safer Gaming department.

Since its creation, the Safer Gaming department has aimed to provide a protective framework for players to safeguard minors and players who may have a problem with gambling.

The Operational Excellence team’s mission is to bring customer protection to the next level, by identifying and working on ways to improve the way we work; either through continuous improvement and small iterations, or through radical, innovative changes!

YOUR ROLE WITHIN BETCLIC🔥

As aSafer Gaming Quality Analyst, your missions are the following: 

Quality analysis:
o Perform quality assessments of our daily operations
o Liaise with the operations teams to correct issues spotted during quality checks
o Report quality assessment outputs, illustrating key performance metrics, to management

Knowledge:
o Master all aspects of operational processes and workflows
o Benchmark best market practice in terms of customer protection
o Back up the Safer gaming training team with targeted coaching and training

Quality system definition:
o Contribute to operational performance improvement through targeted recommendations, in collaboration with the training team
o Contribute to continuous improvement of our quality system

WHO ARE WE LOOKING FOR? 🔍

We're looking for colleague with a good sense of humor, respect, and kindness, a love for sport, a bit of zeal, and a real passion for their profession!

This job is for you if you have:
• At least one proven successful work experience on a relevant position
• Strong analytical skills that you leverage to inform decision-making
• An obsession for quality and detail
• Strong verbal and written communication skills
• An ability to work collaboratively with operational teams
• Full fluency in English and French

WHAT ARE THE RECRUITMENT STEPS? 📝

• If your application is selected, Benoit will contact you within 2 weeks to conduct an HR prequalification interview (30 minutes).
• You will be asked to complete the AssessFirst Test, which evaluates your personality, motivations, and reasoning abilities.
• You will have an interview with Alexandre, your potential future colleague in Operational Excellence’s team
• You will the have an interview with Antoine, the Head of Safer Gaming Operations
• Benoit will conduct a final HR interview where you will also discuss the results of your AssessFirst Test.

To provide an ideal candidate experience, the Betclic recruitment process typically lasts 4 to 6 weeks

WHAT CAN YOU EXPECT? 🎁  

✅  25 days of paid leave and 10 RTT days 

🍽️ A Ticket Restaurant® card credited with €11 per day (€6 per day funded by Betclic) 

🩺 100% health insurance coverage for you and your children 

🚆 50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport) 

🏡 Hybrid work model 

📚 Access to a vast training catalog, with opportunities for professional development every year 

🏢 Extraordinary office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vin 

🎉 Internal events to liven up your daily life 

🏋️ On-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…) 

Permanent contract, available immediately in Bordeaux 
📍 Betclic Group – 117 Quai de Bacalan, 33300 BORDEAUX